Support » Plugin: Email Subscribers & Newsletters » returns “Invalid email address” error

  • Resolved cscc2017


    I have just installed this plugin as a way for our users to subscribe to new post notifications. When I tested it with an address of my own (from a different browser and not signed-in) I get the error “invalid email address”. I tried it with a couple of different addresses that are known to work otherwise. Have I missed a set up step somewhere?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 46 total)
  • I have the same issue. please resolve it quick so we can continue use your plugin.


    Same issue, it worked a few days ago on a staging site.
    Now the site went live and the plugin has this issue so had to be deactivated.

    Other websites using previous versions of the plugin (3.4.8) still work as intended.
    For those interested in installing older versions of the plugin, I recommend not to use versions prior to 3.4.8 as they have security issues.

    Looking forward for a fix, thank you.


    I just checked your website and was unable to spot an Email Subscribers Subscription box. Kindly help me with the updated URL.

    @shilo89 @kevinh01

    Kindly help me with the URL of your staging site so to investigate the case more deeply and try to help you resolve it soon.

    Hi Prathamesh,

    Thanks for the quick reply.
    Sorry but not willing to divulge the url on public forum.
    The site is now live so I will have to reactivate the plugin while you investigate.
    I’m pretty sure this has to do with the filters you recently put in place to help with spam registrations.
    Cannot find a way to PM you on, can I add you on messenger?



    Kindly mail us at hello at icegram dot com.

    I have re-activated the plugin on our home page. You can find it here:


    Same problem for me.. kindly let us know once this issue is solved and how.



    Kindly help me with the URL of your page where the subscription box is placed.

    Can i send you the url privately somewhere please?

    I am facing the same problem. I tried with Yahoo, Gmail and Hotmail. It says invalid for all.

    • This reply was modified 1 year, 7 months ago by  ankur218.

    Hey, i’ve emailed you regarding this issue with link to my website.

    please update.

    Would love to get this resolved…before I move on to another email management plugin…

    Kindly mail me the issue with further details at hello at icegram dot com.

    Kindly help me with the URL of your website in order to check the case on your end.

    I will get back to you once I have investigated on your end.

    Kindly allow me some time to check this in more detail and get back to you.

    Hi Prathamesh,

    I have the same issue… please help us

    If you look in the console of the browser I will see “unexpected-error”.


    I don’t think I have to say another word considering there have been multiple people reporting this already.

    This issue is just happening now (April). When we installed this 3 months ago it was working perfectly fine.

    • This reply was modified 1 year, 7 months ago by  MVertruger. Reason: More details
Viewing 15 replies - 1 through 15 (of 46 total)
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