Title: Return / Thanks URL Issue Last modified: February 2, 2021 --- # Return / Thanks URL Issue * Resolved [camarchi01](https://wordpress.org/support/users/camarchi01/) * (@camarchi01) * [5 years, 5 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/) * Hi, * We want our customers to fill out the form on this page: [https://factorybuilderstores.com/contact-us/](https://factorybuilderstores.com/contact-us/) and we have set this URL as the Thank You page: [https://factorybuilderstores.com/contact-form-sent/](https://factorybuilderstores.com/contact-form-sent/) * But after submitting the form, nothing happens or shows up. Basically the contact page reloads. It does not redirect to the [https://factorybuilderstores.com/contact-form-sent/](https://factorybuilderstores.com/contact-form-sent/) page. * Here is a screenshot of the form settings. [https://prnt.sc/y1v7yl](https://prnt.sc/y1v7yl) * How can we fix this? * Thank you. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freturn-thanks-url-issue%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [brilliantplugins](https://wordpress.org/support/users/brilliantplugins/) * (@brilliantplugins) * [5 years, 5 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-13993638) * I suspect your [Content Security Policy](https://developer.mozilla.org/en-US/docs/Web/HTTP/CSP) may have something to do with that? * The redirect is inline JS, so if your CSP is blocking that… it won’t execute. * I’m not even seeing it be output though… so there may be a different issue, but that screenshot does not show me the field config… so I can’t tell for sure. * Thread Starter [camarchi01](https://wordpress.org/support/users/camarchi01/) * (@camarchi01) * [5 years, 5 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-13993702) * Here is a screenshot of the form configuration. [http://prntscr.com/y21bbv](http://prntscr.com/y21bbv) * Hope that helps? * Plugin Author [brilliantplugins](https://wordpress.org/support/users/brilliantplugins/) * (@brilliantplugins) * [5 years, 5 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-13994018) * FYI- There’s no need to have `oid` as a hidden field, the plugin passes that with the POST request automatically, and having it in your form code just invites direct spam to your via the web to lead API. * Unfortunately, that doesn’t help — it looks like the form is stuck on the validation step. As I don’t know everything that’s running on your site, and can’t duplicate the issue on my development setup… it’s virtually impossible to diagnose the actual issue from afar — as it’s unique to your site’s config and mix of plugins, themes, and CSP. * Are you: – Seeing any leads in Salesforce? – Receiving any confirmation emails from the plugin? * Does it work if the recaptcha is disabled? * Thread Starter [camarchi01](https://wordpress.org/support/users/camarchi01/) * (@camarchi01) * [5 years, 5 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-13998107) * We are seeing leads in salesforce but they are coming in as duplicates. Most likely because when users submit the form they are unsure if it worked the first time as there is no feedback and it does not redirect. * I disabled the recaptcha and it didn’t work. * Any other ideas? * Thank you. * [Jeannie](https://wordpress.org/support/users/jzmiles/) * (@jzmiles) * [5 years, 3 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-14266355) * [@camarchi01](https://wordpress.org/support/users/camarchi01/) are you using WPBakery for your blog/page builder by chance? I’m having the same issue and another thread suspected WPBakery as the culprit * Thread Starter [camarchi01](https://wordpress.org/support/users/camarchi01/) * (@camarchi01) * [5 years, 3 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-14270128) * [@jzmiles](https://wordpress.org/support/users/jzmiles/) Ha, Hi Jeannie. This is actually “Archibald”. We are trying to troubleshoot the same thing. 🙂 * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [5 years, 3 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-14270191) * [@camarchi01](https://wordpress.org/support/users/camarchi01/) * From what I can see on your site, the Javascript redirect is not even being output– so something else (possibly your page builder or a security plugin) is removing that before the shortcake output is included in the page. * OR * Something else is causing the submission to fail, but I can’t troubleshoot that from the front end, unfortunately. * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [5 years, 3 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-14270194) * Or, your content security policy (CSP) is causing the browser to remove the inline JS. * [Jeannie](https://wordpress.org/support/users/jzmiles/) * (@jzmiles) * [5 years, 3 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-14278661) * [@camarchi01](https://wordpress.org/support/users/camarchi01/) wow! shows you how I much I read, I didn’t even notice that the link you originally posted was ours, hahahaha! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Return / Thanks URL Issue’ is closed to new replies. * ![](https://ps.w.org/salesforce-wordpress-to-lead/assets/icon-256x256.png?rev =2316786) * [Brilliant Web-to-Lead for Salesforce](https://wordpress.org/plugins/salesforce-wordpress-to-lead/) * [Frequently Asked Questions](https://wordpress.org/plugins/salesforce-wordpress-to-lead/#faq) * [Support Threads](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/) * [Active Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/unresolved/) * [Reviews](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/reviews/) * 9 replies * 4 participants * Last reply from: [Jeannie](https://wordpress.org/support/users/jzmiles/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/return-thanks-url-issue/#post-14278661) * Status: resolved