Title: return label not printing
Last modified: April 2, 2019

---

# return label not printing

 *  [conceptstoryde](https://wordpress.org/support/users/conceptstoryde/)
 * (@conceptstoryde)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/return-label-not-printing/)
 * Hello, I have installed DHL in one of our customer pages, it prints shipping 
   label normal, but when I try to print return label it prints the identical label
   again (as if the checkbox wasn’t clicked), it does not take the fulfilment company
   address as receiver address nor does it take the customer address as sender address,
   it seems as if it ignores the checked checkbox for return labels printing at 
   all. I have checked in backend, Retoure DHL has 02 inserted as Teilnahmenummer
   and this should be fine. Please suggest. Latest plugin version is installed, 
   so is latest version of WooCommerce and WordPress.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Progressus](https://wordpress.org/support/users/shadim/)
 * (@shadim)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/return-label-not-printing/#post-11394811)
 * I would need access to your WP Admin to review this issue, please contact me 
   at “dhlsupport [at] progressusmarketing.com”.

Viewing 1 replies (of 1 total)

The topic ‘return label not printing’ is closed to new replies.

 * ![](https://ps.w.org/dhl-for-woocommerce/assets/icon.svg?rev=1777040)
 * [DHL Shipping Germany for WooCommerce](https://wordpress.org/plugins/dhl-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/dhl-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/dhl-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dhl-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dhl-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Progressus](https://wordpress.org/support/users/shadim/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/return-label-not-printing/#post-11394811)
 * Status: not resolved