Support » Plugin: DHL for WooCommerce » Return Label

  • Hallo,
    leider bekommen wir es nicht hin die Retour Scheine zu drucken. Es wird folgender Fehler angezeigt “Could not create label – Der angegebene Service ist nicht bekannt.”

    Das steht bei uns in der Log-Datei:
    12-15-2020 @ 19:43:49 – Response: Successful
    12-15-2020 @ 19:43:49 – Response Error: Could not create label – Der angegebene Service ist nicht bekannt.

    Danke für Eure Unterstützung!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Shadi Manna

    (@shadim)

    This error only happens when you use “return label”?

    Thread Starter brandhorn

    (@brandhorn)

    Yes, that is correct. The printing of normal labels works.

    However, if you want to print the return label, it brings the following error “Could not create label – Der angegebene Service ist nicht bekannt.”. Would a log data help you?

    Thanks

    Plugin Author Shadi Manna

    (@shadim)

    Can you confirm with DHL support if this needs to be enabled for your account?

    Thread Starter brandhorn

    (@brandhorn)

    Everything is unlocked at DHL.
    We have also created an extra user for it and enabled the return.

    Which idea can we still test?
    Thank you!

    Plugin Author Shadi Manna

    (@shadim)

    Are you combining an additional service along with the return label, maybe this is not possible?

Viewing 5 replies - 1 through 5 (of 5 total)
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