Support » Plugin: Backup and Staging by WP Time Capsule » Retry uploading Failed to grab locks

  • Resolved Karin H Olsson

    (@kaolss)


    I have this kind of error in the activity log many times.
    Retry uploading Failed to grab locks for 1450870669: lock held by connection 35068818. Please re-issue the request.

    Plugin version 1.8.6
    Cloud: Dropbox

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Karin,

    It looks like you have a particular file which is over 1.5Gb in size which fails to get processed. Can you please stop the backup from WP Time Capsule -> Settings and then exclude the said file. Once you do this, try initiating the backup and see if you are getting the error.

    If you have any further issues, please email us to help@wptimecapsule.com 🙂

    Regards,
    Tauseef

    Thread Starter Karin H Olsson

    (@kaolss)

    No, that can’t be the issue. I’m having this error in all sites connected to dropbox. The sites connected to google drive do not have the error.

    I have no files over 1,5Gb

    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Karin,

    There is a possibility that you may have files that are zipped or an error log that is too big without you being aware of it. We’d recommend having this chat via our support email channel so that we can analyse what’s causing the issue on your sites in specific and not happening to other clients.

    Can you please send us an email with your website details to help@wptimecapsule.com?

    Regards,
    Tauseef

    Thread Starter Karin H Olsson

    (@kaolss)

    The issue is related to name of the files and not the size.
    Some files using swedish letters are not backed up.

    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Karin,

    Thanks for digging deep into this, could you please share the file names so that we can make improvements to the plugin in the next updates?

    Regards,
    Tauseef

Viewing 5 replies - 1 through 5 (of 5 total)
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