Support » Plugin: MailPoet - emails and newsletters in WordPress » Resubscribe after Unsubscribe not possible

  • Resolved mweber37

    (@mweber37)


    Hi there,

    I’m setting up MailPoet for a new website and so far I’m abosolutey happy with the plugin. Thanks for the awesome work!

    The only thing that does not work as intended: if a user unsubscribes, it is not possible to resubscribe with the same email (no confirmation mail is sent out and the status in MailPoet is still “unsubscribed”).

    I’m using the lastest versions of MailPoet ( 3.50.1 ) and Mailpoet Pro ( 3.0.92 ) on WordPress 5.5.

    Many thanks for your help

    Michael

    • This topic was modified 1 month ago by mweber37.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • djeah

    (@djeah)

    I was testing exactly the same feature on my website and I am having the same issue. I hope the developers resolve this soon.

    Plugin Author MailPoet

    (@wysija)

    Hello @mweber37,

    Thanks for writing. Sorry for the issue you’re having. We tested our “re-subscribe” process and we were able to renew our subscription to the same list after previously unsubscribing.

    Please contact us via email so our developers can investigate this further.

    ​Thanks,

    Plugin Author MailPoet

    (@wysija)

    Hello @djeah,

    As mentioned in our previous reply. We were not able to replicate this issue are users should be able to signup again after unsubscribing. Contact us via email so we can check on your site as well.

    ​Let us know if you need further assistance.

    ​Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
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