Support » Plugin: Contact Form 7 Connector » Resubscribe

  • Resolved mcoom

    (@mcoom)


    Everything works perfect, thanks for the plugin! Only resubscribing seems to be broken (when the same e-mail subscribes after previously being manually deleted/unsubscribed)

    Can you help or provide an update on this?

    My conversation with Mailerlite support:

    Hi,

    I’m facing an issue with deleted/unsubscribed users. Maybe it’s due to limitations of my WordPress plugin, or maybe due to limitations of MailerLite. API and plugin work fine. When people subscribe through the website, a user is added in my list, put in a group, has all the custom fields filled in etc.

    However, while I was experimenting with the form functionality (using some of my own mail addresses), I deleted a couple of users, so I could resub them again using my forms.

    Unfortunately this does not seem to work. Resubbing using the forms does not results in the mailadres/user being reinstated in the Mailerlite list. Not in the case when the user was manually deleted, or when the user was manually unsubscribed.

    Is this a known limitation?

    … (some back and forth about which form/plugins I was using)

    —————–
    Mailerlite Answer:

    Please make sure you have properly API setup, because by default it doesnt reactivate. You should change parameter (resubscribe value should be true)

    Here’s our API documentation: https://developers.mailerlite.com/docs
    ——————

    I searched through the documentation, and I think he’s referring to this section:
    https://developers.mailerlite.com/v2/reference#campaigns-by-type

    (ctrl+f search for “resubscribe”)

    Many thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Apparently subscriber ‘updating’ is also not working. Like for instance when a user is already subscribed, forgot he subscribed, and subscribes again with updated information.

    Plugin Author arisoft

    (@arisoft)

    Hello

    The plugin has been updated. New version adds “Resubscribe” parameter to “MailerLite” tab on “CF7 Connector” page.

    PS: You can enable “Application log” and “Debug log” on “CF7 Connector” page. It will contain all information about subscription attempts and errors if they happen.

    Thank you so much! Resubscribing and information update of the subscriber profile are working perfectly now.

    This is amazingly quick support you have provided, thank you again.

    Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Resubscribe’ is closed to new replies.