Support » Plugin: Contact Form 7 Connector » Resubscribe

  • Resolved mcoom

    (@mcoom)


    Everything works perfect, thanks for the plugin! Only resubscribing seems to be broken (when the same e-mail subscribes after previously being manually deleted/unsubscribed)

    Can you help or provide an update on this?

    My conversation with Mailerlite support:

    Hi,

    I’m facing an issue with deleted/unsubscribed users. Maybe it’s due to limitations of my WordPress plugin, or maybe due to limitations of MailerLite. API and plugin work fine. When people subscribe through the website, a user is added in my list, put in a group, has all the custom fields filled in etc.

    However, while I was experimenting with the form functionality (using some of my own mail addresses), I deleted a couple of users, so I could resub them again using my forms.

    Unfortunately this does not seem to work. Resubbing using the forms does not results in the mailadres/user being reinstated in the Mailerlite list. Not in the case when the user was manually deleted, or when the user was manually unsubscribed.

    Is this a known limitation?

    … (some back and forth about which form/plugins I was using)

    —————–
    Mailerlite Answer:

    Please make sure you have properly API setup, because by default it doesnt reactivate. You should change parameter (resubscribe value should be true)

    Here’s our API documentation: https://developers.mailerlite.com/docs
    ——————

    I searched through the documentation, and I think he’s referring to this section:
    https://developers.mailerlite.com/v2/reference#campaigns-by-type

    (ctrl+f search for “resubscribe”)

    Many thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mcoom

    (@mcoom)

    Apparently subscriber ‘updating’ is also not working. Like for instance when a user is already subscribed, forgot he subscribed, and subscribes again with updated information.

    Plugin Author arisoft

    (@arisoft)

    Hello

    The plugin has been updated. New version adds “Resubscribe” parameter to “MailerLite” tab on “CF7 Connector” page.

    PS: You can enable “Application log” and “Debug log” on “CF7 Connector” page. It will contain all information about subscription attempts and errors if they happen.

    Thread Starter mcoom

    (@mcoom)

    Thank you so much! Resubscribing and information update of the subscriber profile are working perfectly now.

    This is amazingly quick support you have provided, thank you again.

    Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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