Title: Restriction not working properly
Last modified: April 20, 2024

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# Restriction not working properly

 *  Resolved [llasser](https://wordpress.org/support/users/llasser/)
 * (@llasser)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/restriction-not-working-properly/)
 * Users who have created Subscriber accounts can see the sections I’ve restricted(
   as intended) but can’t play the videos within those sections. The videos have
   a slash over the play button. Only subscribers with Administrator access can 
   see AND play the content. There is only one subscription level set up in the 
   plugin and it is for Subscribers. Please advise ASAP.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frestriction-not-working-properly%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * (@alexandrubodea)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/restriction-not-working-properly/#post-17703571)
 * Hi [@llasser](https://wordpress.org/support/users/llasser/),
 * How did you add the videos to those pages? I’m asking this since our plugin (
   PMS) doesn’t have a video restriction functionality (that slash over the play
   button). So in case you used a different plugin or maybe some theme to add those
   videos you might search in those plugins if there is some kind of restriction
   when it comes to this.
   ​Or a test that you can make would be to briefly (for 
   a few seconds) disable the content restriction you’ve set on that page while 
   using our plugin and check if now the subscriber user accounts can play the videos.
 * You can also do the above test on a **staging/testing** site where this issue
   is reproduced (so that you dont do it on the Live site).
 * Best regards,

Viewing 1 replies (of 1 total)

The topic ‘Restriction not working properly’ is closed to new replies.

 * ![](https://ps.w.org/paid-member-subscriptions/assets/icon-256x256.png?rev=2961161)
 * [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction](https://wordpress.org/plugins/paid-member-subscriptions/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-member-subscriptions/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-member-subscriptions/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paid-member-subscriptions/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/restriction-not-working-properly/#post-17703571)
 * Status: resolved