Title: restricted account
Last modified: March 23, 2023

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# restricted account

 *  Resolved [anousharadzad](https://wordpress.org/support/users/anousharadzad/)
 * (@anousharadzad)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/restricted-account/)
 * My account has restricted since 28 Jun 2022, I sent review request on 28 Jun,
   but I haven’t solved yet. I have tried to contact facebook support several times
   but I wasn’t successful. It’s really frustrating… I can’t advertise and tag any
   products on facebook and instagram. Any idea how can I solve it… Thank you!
    -  This topic was modified 3 years, 1 month ago by [anousharadzad](https://wordpress.org/support/users/anousharadzad/).

Viewing 1 replies (of 1 total)

 *  [Roxy](https://wordpress.org/support/users/roxannestoltz/)
 * (@roxannestoltz)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/restricted-account/#post-16587306)
 * Hi [@anousharadzad](https://wordpress.org/support/users/anousharadzad/) ,
 * Thanks for reaching out!
 * I understand how frustrating it can be to have your account restricted and not
   be able to advertise or tag products on Facebook and Instagram.
 * Facebook checks your account to verify that it is compliant with Facebook terms
   and policies. If it detects issues, your account may be restricted or disabled.
 * I’d suggest checking the [Troubleshoot a Restricted Account ](https://www.facebook.com/business/help/422289316306981)
   support document and see if this provides some guidance.
 * Additionally, more information on the Account Quality review can be found in 
   [About Account Quality](https://www.facebook.com/business/help/254088759757736)
   at the Facebook Business Help Center
 * Also, you can read more about Facebook Ad Standards [here](https://transparency.fb.com/en-gb/policies/ad-standards/).
 * While we build and maintain this plugin in partnership with Facebook, we do not
   have any control over their policies regarding their commerce eligibility requirements
   or their appeal process.
 * As a result, I would recommend that you continue to gather more details about
   why this account may have been restricted directly from Facebook, as we (at WooCommerce)
   don’t have access to that information.
 * Hope this helps!

Viewing 1 replies (of 1 total)

The topic ‘restricted account’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Roxy](https://wordpress.org/support/users/roxannestoltz/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/restricted-account/#post-16587306)
 * Status: resolved