• Resolved nayade59

    (@nayade59)


    Hey,

    I think I’ve made a huge mistake. I don’t have any experience working with websites, but due to a series of events I am responsible for this one now. I tried to make it up to date, but got an error when I tried to get a https connection instead of a http one. I was out of ideas, and thought a reset was a good idea. I installed your plugin and made a snapshot of my website. Then i did the reset. However, the reset did not solve my problem, but it removed all my content(as it should do). When I found out the error wasn’t solved, I wanted my website back to original, so I tried to restore the snapshot. However, the following message appeared:

    An error has occurred. Snapshot data has been compromised. Saved metadata does not match data in the DB. Contact WP Reset support if data is critical, or restore it via a MySQL GUI.

    What does this mean? Do I still have my files and pages in the snapshot but is it corrupted? If so, how can I get it back? Or did I lose everything?

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Alexandru Tapuleasa

    (@talextech)

    Hi,

    Sorry for our delayed reply, please email our devs and they will see what can be done to get your snapshot back up 🙂

    • This reply was modified 3 years, 11 months ago by Yui.
Viewing 1 replies (of 1 total)
  • The topic ‘Restoring Snapshot’ is closed to new replies.