Restoring Backup Has No Effect

  • Resolved man.o.man

    (@manoman)


    7 years, 1 month ago

    I just restored a downloaded backup file, but nothing happened. In other words, the restored backup has no effect whatsoever, and I tried several backups from different dates. So does a restored backup automatically take over the existing database, or is there something else that I need to do after restoring the backup for it to have any effect?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    7 years, 1 month ago

    Hi,

    Can you make sure that you are not seeing cached version of the site? Can you clear your browser cache?

    Also, can you please send us a copy of the restoration log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file as an attachment or copy the contents into an online tool (such as http://pastebin.com/ )

    Kind Regards,
    Bryle

    Thread Starter man.o.man

    (@manoman)

    7 years, 1 month ago

    I found out what the problem is:

    If I restore from a backup file downloaded to my local computer, the backup has no effect because my site now uses https while the backup was created when my site was still using http. But if I restore from a backup file saved on the updraft dashboard, then it works, although I get a warning before the restore process.

    The problem I now have is this. When I was about to restore a more complete database backup from the updraft dashboard, the file just disappeared, and I suspect that it was because I had increased the number of backups from 3 to 7. So now the backup file that I truly need to restore is no longer in the Updraft dashboard but is still in my local computer. So any solutions on how to restore this local backup?

    • This reply was modified 7 years, 1 month ago by man.o.man.
    Thread Starter man.o.man

    (@manoman)

    7 years, 1 month ago

    also, restoring the backup from my local computer and not from the Updraft dashboard does not produce any kind of log, something for you to consider in case you want to provide an update to your Plugin

    Plugin Contributor aporter

    (@aporter)

    7 years ago

    Hi,

    Sorry for the delay.

    If you have the backup file you want to restore on your local computer.

    Then you can upload this backup to your server using UpdraftPlus.

    Go to your UpdraftPlus settings and then go to the existing backups tab.

    Then click the “Upload backup files” link and follow the instructions.

    Best Wishes,

    AShley

    Thread Starter man.o.man

    (@manoman)

    7 years ago

    yes I did exactly that, and I stated above what happens, or does not happen, when following this process that you are suggesting now. Below is what I stated earlier,

    If I restore from a backup file downloaded to my local computer, the backup has no effect because my site now uses https while the backup was created when my site was still using http. But if I restore from a backup file saved on the updraft dashboard, then it works, although I get a warning before the restore process.

    The problem I now have is this. When I was about to restore a more complete database backup from the updraft dashboard, the file just disappeared, and I suspect that it was because I had increased the number of backups from 3 to 7. So now the backup file that I truly need to restore is no longer in the Updraft dashboard but is still in my local computer. So any solutions on how to restore this local backup?

    so in other words, doing what you suggest now, which is exactly what I did earlier, will not work, because my site now uses https whereas the backup was created when the site was still using http

    • This reply was modified 7 years ago by man.o.man.
    Thread Starter man.o.man

    (@manoman)

    7 years ago

    and also, the site breaks after I restore even just a database backup, sections on the homepage and perhaps other pages too go missing.

    Thread Starter man.o.man

    (@manoman)

    7 years ago

    I solved this specific problem by enabling the Use Server’s SSL certificates, but restoring the backup still breaks the theme with missing sections.

    • This reply was modified 7 years ago by man.o.man.
    • This reply was modified 7 years ago by man.o.man.
    Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years ago

    Hi,

    Apologies for the delay.

    Please could you send us a copy of the latest restoration log? This can be found in the ‘wp-content/updraft’ directory of the site via FTP.

    If possible, please could you also send us a copy of the backup log for the backup that you are attempting to restore?

Viewing 8 replies - 1 through 8 (of 8 total)
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