Restore stop at 2%

  • Resolved clifford1944

    (@clifford1944)


    1 year, 2 months ago

    Started a restore and it stop at 25% complete — how do i get out of this try another backup file need to continue with updates.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author JetBackup

    (@backupguard)

    1 year, 1 month ago

    Hello clifford1944,

    We have recently become aware of an issue with our JetBackup for WordPress plugin, which can cause site restores to become stuck without a way to cancel and retry. We are currently working on a fix for this bug.

    If you are experiencing this issue, we would like to apologize for the inconvenience and encourage you to submit a support ticket through our billing portal at https://billing.jetapps.com/submitticket.php.

    Please include as much detail as possible in your ticket, including the steps you took before encountering the issue. Our support team will do their best to assist you as quickly as possible.

    Thank you for your patience and understanding.

    Best regards,

    The JetApps Team

    Plugin Author JetBackup

    (@backupguard)

    1 year ago

    Hello @clifford1944,

    Just to provide an update, this issue (JBWP-#54) has been resolved in the latest version of JetBackup for WordPress. If you still experience this issue in version 2.0.3+ please do not hesitate to update this thread.

    Best Regards,

    The JetApps Team

Viewing 2 replies - 1 through 2 (of 2 total)
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