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  • Handoko

    (@handoko-zhang)

    Can you access File Manager (cPanel) and phpMyAdmin? I use them to restore my website. Most webhosts allow its users to access File Manager and phpMyAdmin.

    What is the size of the backup file? Have you checked the maximum allowed size on your FTP configuration? If the size is bigger than max allowed, you may need to uncompressed it on your local computer, then manually compressed them into several files (split), so each file’s size won’t exceed the max allowed on your FTP.

    And perhaps you can ask your webhost for help.

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