Support » Plugin: UpdraftPlus WordPress Backup Plugin » Restore fails when extracting Uploads folder

  • Resolved tl1000rzx2


    I have the latest version and I have run 7 backups using all three of my machines and each and every time it bombs out while extracting the uploads folder.
    The log indicates it is extracting and there it ends.
    I have deleted the plugin, reinstalled it on each of the 3 machines involved.
    The log indicates the backup succeeded each time, no errors.
    This is a relatively small backup being roughly 640 mb total.
    Maybe it is dropbox, but I doubt it since the files that are downloaded are exactly the same size as when uploaded.
    I am out of ideas at my end. Is there a glitch in the latest update?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor bcrodua



    Please could you send us a copy of the restoration log?
    This can be found in the ‘wp-content/updraft’ directory of the site via FTP.

    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Best Wishes,

    I’ve got the same issue! Shall I start a new thread to post a link to mine?

    Below is the dropbox link to the copy of the restore log.

    The one glaring error I can see is that the expected file size on the is over 810mb, since the whole entire backup uses less than 678 mb something is amiss.
    Also the uploads folder gets split at roughly 410 mb and then the is usually about 208 mb, but in the restore this seems to be reversed.

    Oh my…I am excited now. There was an update, which I installed and now I can’t even do a backup.
    Here is the log:

    Still can’t restore from a backup!
    Have the latest version and backup works, but when restoring it simply fails at the uploads portion every time.
    Here is a link to the last log
    If I try to continue the restore, which I get a notice about I get this:
    “This backup does not exist in the backup history – restoration aborted. Timestamp: 1506553560”

    What scares me is that I use this plugin on 8 other sites, that unlike the site I am using for testing, they don’t get restored unless we have a failure. My little test site gets restored every single day which is why I spotted the error. I would hate to think that if I attempted a restore of a full website with years of posts that I would encounter the same issue.

    Plugin Contributor DNutbourne



    Apologies for the delay.

    Please could you send us the log for the 27th September 2017 18:06 backup?

    Could you also download the Uploads backup file and unzip it on your local machine? Is the contents doubled?

Viewing 6 replies - 1 through 6 (of 6 total)
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