• Resolved LesTexas60

    (@lestexas60)


    I just started using this and when I did a test migration from a small simple website to the new website, it worked beautifully. I then tried again with a little larger website and it keeps failing. The first restore had 2 files and the one that fails has 3 files. Here is the error log. It just says failed. I also tried copying the files using upload in wpvivid and also tried the cpanel file copy option. Same result. Any suggestions?

    Type: restore
    [2021-04-19 15:43:33][notice]init restore data
    [2021-04-19 15:43:33][notice]Start restoring stagingweb3.com_wpvivid-607d9959dfe0f_2021-04-19-07-53_backup_all.part001.zip
    [2021-04-19 15:43:33][notice]extract root:/home/ffbge51u77hl/public_html/wp-content/wpvividbackups/
    [2021-04-19 15:43:33][notice]start extracting file:/home/ffbge51u77hl/public_html/wp-content/wpvividbackups/stagingweb3.com_wpvivid-607d9959dfe0f_2021-04-19-07-53_backup_all.part001.zip
    [2021-04-19 15:48:36][notice]clean file:/home/ffbge51u77hl/public_html/wp-content/wpvividbackups/stagingweb3.com_wpvivid-607d9959dfe0f_2021-04-19-07-53_backup_uploads.part001.zip
    [2021-04-19 15:48:36][error]restore failed error unknown
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hi there @lestexas60

    Thanks for reaching out to us.

    From the log, the restore was terminated in 5 minutes.

    So, we would recommend you contact your web host to confirm whether there are any settings on the hosting side that are limiting the PHP scripts execution time to only 5 minutes(which is not enough for restoring large websites).

    All the best,

    Thread Starter LesTexas60

    (@lestexas60)

    Am I suppose to download this plugin from your website as a trial or through the standard WP plugin install? I did the WP plugin install.

    Plugin Support tonyrobins

    (@tonyrobins)

    @lestexas60

    They are different versions of the plugin. The trial is basically the pro version.

    Please note that the plugin(both free and pro) does not have a limit on the size of the website. There are only feature differences.

    All the best,

    Thread Starter LesTexas60

    (@lestexas60)

    I can’t even load the original smaller backup anymore. Seems like your suggestion of a timeout may be the best answer.

    Plugin Support tonyrobins

    (@tonyrobins)

    @lestexas60

    Feel free to let us know if you need any further information.

    All the best,

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.