Support » Plugin: UpdraftPlus WordPress Backup Plugin » Restore failed

  • Resolved Seotami

    (@seotami)


    I tried to restore and backup, but it shows up this

    Others
    Unpacking backup… (backup_2019-06-12-1226_McSteroids_250395206900-others.zip, 54.3 MB)
    Unzip progress: 777 out of 1569 files (100 MB, languages-old/plugins/akismet-ro_RO.mo)
    Unzip progress: 1569 out of 1569 files (198.1 MB, languages-old-old/en_CA-28b3c3d595952907e08d98287077426c.json)
    Move /home/mcsteroi/public_html/wp-content/wflogs -> /home/mcsteroi/public_html/wp-content/wflogs-old: Failed. Destination Directory UID=1466, GID=1461. Effective/real user IDs of the current process: 1466/1466. Effective/real group IDs of the current process: 1461/1461.
    Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home/mcsteroi/public_html/wp-content/wflogs)
    Restore failed…

    Move /home/mcsteroi/public_html/wp-content/wflogs -> /home/mcsteroi/public_html/wp-content/wflogs-old: Failed. Destination Directory UID=1466, GID=1461. Effective/real user IDs of the current process: 1466/1466. Effective/real group IDs of the current process: 1461/1461.

    • This topic was modified 1 month ago by  Seotami.

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Viewing 5 replies - 1 through 5 (of 5 total)
  • cloudduster

    (@cloudduster)

    I was cleaning ftp accesses in cpanel and inadvertently removed my entire website directory. UpdraftPlus saved me my 7-yr old website but I had to do it manually.

    UpdraftPlus seems to have a difficulty restoring the /uploads folder due to its size. So I was able to restore everything except the /uploads folder which I manually downloaded in my PC, unzipped, and upload on a per year basis.

    There are still disconnects but I’m lucky enough to have this plugin running.

    Seotami

    (@seotami)

    any help or idea on this?

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It appears to be a file permission/ownership issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file.

    The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Alternatively, you can restore the others.zip via FTP. Just unzip it and upload in the “wp-content” folder and that should fix the problem.

    Kind Regards,
    Bryle

    Seotami

    (@seotami)

    It is not because file permittions, what can it be else? Before some time it worked awesome.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    As a workaround, I would suggest to manually restore the “others.zip” via FTP.
    To do this, unzip the others.zip and upload the files to “wp-content/” folder.

    Regards,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)
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