Title: Restore failed
Last modified: October 18, 2021

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# Restore failed

 *  Resolved [jason4locations](https://wordpress.org/support/users/jason975/)
 * (@jason975)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/restore-failed-35/)
 * The error message I get is
 * > Restore failed…
   > Archive is expected to be size: 34303.3 KB: Error: file is size: 36351 (35126627,
   > 37223780)
   > Error: Existing unremoved folders from a previous restore exist (please use
   > the “Delete Old Directories” button to delete them before trying again):
 * That message is followed by an address.
 * I have the backup files stored in Google Drive. Can you inspect the backup files?
 * Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frestore-failed-35%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/restore-failed-35/#post-14984069)
 * Hi,
 * “Archive is expected to be size: 34303.3 KB: Error: file is size: 36351 (35126627,
   37223780)”
    > It appears that the backup file is corrupted. Could you download
   the backup files directly from your backup storage and upload it in the “Backup/
   Restore” tab > click “upload backups” link.
 * Then re-run restoration.
 * Please click the “Delete old directories” button first before running the restoration
   again.
 * Thanks,
    Bryle
 *  Thread Starter [jason4locations](https://wordpress.org/support/users/jason975/)
 * (@jason975)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/restore-failed-35/#post-14990447)
 * Thanks, Bryle
 * Is that the “Upload backup files” link that you were talking about?
 * What, if anything, might I lose by clicking the “Delete old directories” button?
 * -Jason
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/restore-failed-35/#post-14992342)
 * Hi Jason,
 * Is that the “Upload backup files” link that you were talking about?
    > Yes.
 * What, if anything, might I lose by clicking the “Delete old directories” button?
   
   > This will only delete the old directories that were replaced during restoration.
 * Thanks,
    Bryle
 *  Thread Starter [jason4locations](https://wordpress.org/support/users/jason975/)
 * (@jason975)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/restore-failed-35/#post-14998167)
 * Thanks again, Bryle
 * Do the old directories that are replaced during restoration include
    - Plugins,
    - Menus,
    - Pages,
    - Categories (of forums),
    - Forums,
    - Topics,
    - Replies, and/or
    - Users?
 * If so, do they include anything else? If not, what type(s) of thing(s) do they
   include?
 * -Jason
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/restore-failed-35/#post-15026432)
 * The Old directories will be for;
    Plugin, Themes, Others,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Restore failed’ is closed to new replies.

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## Tags

 * [size](https://wordpress.org/support/topic-tag/size/)

 * 5 replies
 * 3 participants
 * Last reply from: [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/restore-failed-35/#post-15026432)
 * Status: resolved