• Resolved renatocruz

    (@renatocruz)


    Hi Guys,
    I’m getting the following error:

    [2021-06-07 09:04:07][notice]extract finished:{“result”:”failed”,”error”:”PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”}
    [2021-06-07 09:04:07][notice]Finished restoring site.com_wpvivid-60bdd26003a1b_2021-06-07-18-01_backup_uploads.zip
    [2021-06-07 09:04:07][error]PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    This is the second time that happens the same error.
    Should I try again or something else?
    Cheers Guys

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @renatocruz

    This is an error that is possible to occur during a restoration or migration process.

    If the error occurs, our plugin can not unpack your backup. Because the backup is either incomplete or corrupted. This may happened during the process of downloading/transferring them from their source (remote storage/sending site.)

    If the backup is stored in localhost/remote storage, please remove it from the backups list and download it again.

    If the backup is transferred from another site, please remove it from the backups list and upload it again.

    All the best,

    Thread Starter renatocruz

    (@renatocruz)

    Thanks for you quick reply.
    I ended up doing it manually.
    My server was causing the issues
    Thanks guys
    All the best!

    Plugin Support tonyrobins

    (@tonyrobins)

    No problem @renatocruz

    Thanks for your update.

    Let us know if you need help with our plugins in the future.

    All the best,

Viewing 3 replies - 1 through 3 (of 3 total)
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