Title: Restore failed
Last modified: December 10, 2020

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# Restore failed

 *  Resolved [Mitko](https://wordpress.org/support/users/apendix/)
 * (@apendix)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/restore-failed-12/)
 * Hello,
    I can’t use your plugin anymore. Something happened. Applying log file.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frestore-failed-12%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/restore-failed-12/#post-13774639)
 * Hi,
 * Please can you provide us more details?
 * Would you be able to send us a copy of the restoration log?
    You can find this
   log in the ‘wp-content/updraft’ directory of your site via FTP. You can send 
   the log file and copy the contents into an online tool (such as [http://pastebin.com/](http://pastebin.com/))
 * Best Wishes,
    Bryle
 *  Thread Starter [Mitko](https://wordpress.org/support/users/apendix/)
 * (@apendix)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/restore-failed-12/#post-13774981)
 * I’ve sent you already as a log file. But here you again:
    [https://pastebin.com/yhRhq5wV](https://pastebin.com/yhRhq5wV)
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/restore-failed-12/#post-13784297)
 * Hi,
 * The log shows this error message “0123.688 () Error message: Could not move the
   files into place. Check your file permissions.”
 * There appears to be a file permission issue, meaning UpdraftPlus or WordPress
   does not have the correct read or write permission to a certain folder or file.
 * The following article on Smashing Magazine is a good guide as to the file permissions/
   ownerships that are required for WordPress: [https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress](https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress)
 * It could also mean that your server disk space is full. Please check on that 
   as well.
 * Regards,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Restore failed’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
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 * 3 replies
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/restore-failed-12/#post-13784297)
 * Status: resolved