Title: Restore Failed
Last modified: August 31, 2016

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# Restore Failed

 *  Resolved [ssharp](https://wordpress.org/support/users/ssharp/)
 * (@ssharp)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/restore-failed-1/)
 * I made a backup and it was successful. I performed a theme upgrade on my site,
   and it caused a small issue so I needed to restore. Clicked the restore button,
   and it just spinned and spinned. I let it sit there for about 20 minutes. Eventually
   it just timed out. When going to the site again it started giving me fatal errors.
   I had to go into ftp and manually rename some of the plugins for which i was 
   getting errors. Then i could get back to the homepage and the wp admin console.
 * All of my plugins are missing from the plugins pages including your plugin so
   i can’t even try the restore again.
 * I have the back up file on my server but dont know how to restore at this point.
   its critical that I get this site functional again as it is an e-commerce site
   with thousands of products. We are using woocommerce.
 * Hope someone can help. I submitted a support ticket with the FTP info so you 
   can try to get in and see if you can perform a manual restore?
 * [https://wordpress.org/plugins/backup/](https://wordpress.org/plugins/backup/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/restore-failed-1/#post-7066760)
 * Hi,
 * Could you please check your ticket’s status? We’ve already answered your ticket.
 * Thanks,
    Lisa Breen Backup Guard, Support Team

Viewing 1 replies (of 1 total)

The topic ‘Restore Failed’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
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 * 1 reply
 * 2 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/restore-failed-1/#post-7066760)
 * Status: resolved