That’s painful. the default theme that was originally used on our website was magup. That theme crated and left the website disoriented.
I used filezilla to download all the files from our website however I’m getting errors when it hits the database area, getting access denied. Is that because the website is online or something else
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Can you see if your hosting providers backup your website?
however I’m getting errors when it hits the database area, getting access denied.
How are you accessing your database area in filezilla?
I enter the url, username and then password
Left side populates and then I right click and then download to a folder on my computer
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
It sounds like a hosting issue to me.