Title: Restore Backup problem Last modified: October 18, 2023 --- # Restore Backup problem * Resolved [devrim72](https://wordpress.org/support/users/devrim72/) * (@devrim72) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/) * I can not restore the backup I have made , it says : ” The importer could not be started in the background, please disable basic authentication and try again.” * I dont no where and what to do here . Thanks for your help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frestore-backup-problem-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [pear8398](https://wordpress.org/support/users/pear8398/) * (@pear8398) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17135908) * Hi, * Thanks for using CusRev. * According to the message, I think you are trying to import backup file for your site, not only the reviews. Thus, it does not relate to CusRev itself. Please contact the import plugin support to get more information. * Thread Starter [devrim72](https://wordpress.org/support/users/devrim72/) * (@devrim72) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17136940) * [@pear8398](https://wordpress.org/support/users/pear8398/) Thanks for reply , I have 2 sites from site one I have taken the backup (exported) from CusRev , now when I go back to site 2 and try to upload true CusRev (import function) the backup of my reviews I get that error ( sorry my english) . :  : ” The importer could not be started in the background, please disable basic authentication and try again. ” * Plugin Support [pistachio6321](https://wordpress.org/support/users/pistachio6321/) * (@pistachio6321) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17137391) * Thanks for getting back to us. The error message is self-explanatory in this case. The import requires WP Cron to run in background but it is blocked by the basic authorization that you set up on your website. Please share URL of the website where you get this error. * Thread Starter [devrim72](https://wordpress.org/support/users/devrim72/) * (@devrim72) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17139324) * [@pistachio6321](https://wordpress.org/support/users/pistachio6321/) thanks for reply here is my domain : organicurunler.com * Plugin Support [pistachio6321](https://wordpress.org/support/users/pistachio6321/) * (@pistachio6321) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17139829) * Thanks, could you please clarify which one of your two sites is on this domain? * Thread Starter [devrim72](https://wordpress.org/support/users/devrim72/) * (@devrim72) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17140139) * [@pistachio6321](https://wordpress.org/support/users/pistachio6321/) the New site is on this domain. The one I wont to restore my backups.organicurunler.com and organic.dukkanzeze.com is the one Where my old files are. * Thank you * Plugin Support [pistachio6321](https://wordpress.org/support/users/pistachio6321/) * (@pistachio6321) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17141085) * Ok, thanks, so, the issue is in the basic authorization that is blocking WP Cron on your website. Please disable it and try again. * Thread Starter [devrim72](https://wordpress.org/support/users/devrim72/) * (@devrim72) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17141506) * Thank you , it was in my server configuration , “modsecurity” disabled and worked perfect . but now I need to edit via text editor my backup I guess or can you give me a hint ? becoze I get errors now like : Error: The product with ID = 169 is not available in this WooCommerce store. * Edit : I have opened on my texteditor and corrected the ID numbers by hand and it worked I am backed up . * Thank you very much for the support . Great work. - This reply was modified 2 years, 7 months ago by [devrim72](https://wordpress.org/support/users/devrim72/). * Plugin Support [pistachio6321](https://wordpress.org/support/users/pistachio6321/) * (@pistachio6321) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17142331) * Great, thanks for letting us know! * Yes, if product IDs are different between your old and new sites, you will need to edit them manually. Otherwise, the plugin has no way to know what product ID from the old site corresponds to which product ID on the new site. * Thread Starter [devrim72](https://wordpress.org/support/users/devrim72/) * (@devrim72) * [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17142933) * Thank you very much, We can Close this issue as solved please. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Restore Backup problem’ is closed to new replies. * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev =2532349) * [Customer Reviews for WooCommerce](https://wordpress.org/plugins/customer-reviews-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/customer-reviews-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/customer-reviews-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/customer-reviews-woocommerce/reviews/) ## Tags * [restore](https://wordpress.org/support/topic-tag/restore/) * 10 replies * 3 participants * Last reply from: [devrim72](https://wordpress.org/support/users/devrim72/) * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/restore-backup-problem-2/#post-17142933) * Status: resolved