Title: Restore backup
Last modified: December 25, 2016

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# Restore backup

 *  Resolved [Jidy](https://wordpress.org/support/users/jidy/)
 * (@jidy)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/restore-backup-7/)
 * Hi Team,
 * my website seems broken.
    I can not open my wordpress admin because I have an
   error message. Can you take a look please. [http://www.artworkvfx.com](http://www.artworkvfx.com)
 * And if I have to restore it, what are the steps to restore it ? (I have not access
   from wordpress admin…)
 * Let me know please because SGBD doesn t work to extract my backup.
 * Many thanks
    -  This topic was modified 9 years, 4 months ago by [Jidy](https://wordpress.org/support/users/jidy/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/restore-backup-7/#post-8591127)
 * Hello,
 * As you have already tried our extractor and it didn’t work, could you please 
   contact our support team at [support@backup-guard.com](https://wordpress.org/support/topic/restore-backup-7/support@backup-guard.com?output_format=md)
   and we will do our best to try to restore your website as soon as possible?
 * Thank you,
    Lisa, BackupGuard Team
 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/restore-backup-7/#post-8776923)
 * The mentioned problem has been resolved. You can download and re-install SGBP
   Extractor to be able to unpack your archives.
 * Regards,
    Lisa Breen
    -  This reply was modified 9 years, 3 months ago by [JetBackup](https://wordpress.org/support/users/backupguard/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Restore backup’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
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 * 2 replies
 * 2 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/restore-backup-7/#post-8776923)
 * Status: resolved