• Resolved marmitako

    (@marmitako)


    Hi,
    I have a little problem when I see the cookie baner options in a mobile.
    If I press the “ajustes” option I get a window where i don´t see the diferents options I can get. The tabs don´t have text.
    Can you help me, please?
    Thanks a lot,
    Héctor

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Moove Agency

    (@mooveagency)

    Hi @marmitako,

    Thanks for your comments.

    We have detected the following issues on your site:

    1. The version installed and activated on your end is “4.3.9”, please update the GDPR Cookie Compliance plugin to the latest version (4.4.4) and purge all the cached on your site.

    2. The wp-admin area is restricted on your site, including AJAX (wp-admin/admin-ajax.php) too. This prevents our plugin from working properly. In order to get this sorted, you can whitelist the admin-ajax.php from this restriction, or you can add the following code snippet to your functions.php to enable the static script insert feature by GDPR Cookie Compliance
    add_action( 'gdpr_cc_prevent_ajax_script_inject', '__return_true' );

    Hope this helps.

    I’m sorry but this issue is not resolved.
    I did everything you told me but the problem has not improved.
    I can’t see the text of the tabs when I open the web page in a mobile.
    I am using wordpress 5.4.2 version
    Elementor 3.0.9
    Elementor Pro 3.0.4
    Theme Generatepress Pro
    I have add the code snippet in functions.php in Generatepress-child theme and in wp-admin/admin-ajax.php FTP way.
    Despite this, I still can’t see the title of the tabs.
    Best regards.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @marmitako,

    Thanks for the details.

    It seems you’ve added the “gdpr-modules” to your child theme to override the GDPR layout.
    Please check the following files included by your child theme:
    /wp-content/themes/generatepress_child/gdpr-modules/modal/tab-navigation.php
    /wp-content/themes/generatepress_child/gdpr-modules/infobar/floating-button.php

    Compare and if necessary, update the layout accordingly from the GDPR Cookie Compliance plugin (if these files are not touched by you, you can simply remove the tab-navigation.php & floating-button.php files from your child theme).
    These files are located in:
    /wp-content/plugins/gdpr-cookie-compliance/gdpr-modules/modal/tab-navigation.php
    /wp-content/plugins/gdpr-cookie-compliance/gdpr-modules/infobar/floating-button.php

    Hope this helps.

    marmitako

    (@marmitako)

    He, great
    Now GDPR plugin works well.
    I did wrong update works because after update I saw tabs text was missing and I copied files of well version into the new folders.
    With your help all go fine.
    With your help all go fine now.
    All my thanks to you.
    Héctor

Viewing 4 replies - 1 through 4 (of 4 total)
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