Title: Responsive Template won’t Import
Last modified: August 10, 2021

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# Responsive Template won’t Import

 *  [Mike Dedmon](https://wordpress.org/support/users/mdedmon/)
 * (@mdedmon)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/responsive-template-wont-import/)
 * I’ve exported the zip to the kadence-responsive-email-template.dat file. But,
   when I go to the import feature, import the files, get the warning about overwriting,
   we go back to the main menu and nothing has changed. The new template isn’t showing
   in my list of templates. So, it looks like it’s just not uploading, but there
   are no error messages. I’ve cleared cache, refreshed browser, etc. I tried it
   in Chrome and Firefox, but nothing works.
 * Any ideas? Is this a file that I can upload to the hosting site or are these 
   settings that are stored in the DB?
 * Any assistance is appreciated.

Viewing 1 replies (of 1 total)

 *  Plugin Support [karlalevelup](https://wordpress.org/support/users/karlalevelup/)
 * (@karlalevelup)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/responsive-template-wont-import/#post-14759430)
 * Hello,
 * Thank you for reaching out to us.
 * > The new template isn’t showing in my list of templates.
 * It will not be listed on the prebuilt templates. After importing the .dat file,
   the template should be applied already.
 * Here’s a screen recording for your reference – [https://share.getcloudapp.com/mXuKEXp9](https://share.getcloudapp.com/mXuKEXp9).
 * If this is not the template you see, kindly check your browser console log for
   any errors so we’ll know more about the issue.
 * Hope this helps and let us know if we can assist you further.
 * Best Regards,
    Karla

Viewing 1 replies (of 1 total)

The topic ‘Responsive Template won’t Import’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-woocommerce-email-designer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * [Active Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [karlalevelup](https://wordpress.org/support/users/karlalevelup/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/responsive-template-wont-import/#post-14759430)
 * Status: not resolved