Title: Responsive Issue Last modified: August 30, 2016 --- # Responsive Issue * Resolved [lsare10](https://wordpress.org/support/users/lsare10/) * (@lsare10) * [10 years, 3 months ago](https://wordpress.org/support/topic/responsive-issue-20/) * I just purchased this plugin yesterday (Order Number 105789699834 and Vendor Product ID : 129) and it works GREAT minus one thing – when the viewing size changes to tablet or mobile either on a desktop, tablet or mobile phone, the Hover Effects on the page break. You can see what I mean by visiting the link: [http://pbttdev.com/talentcloud/wordpress/who-we-are/leadership-team/](http://pbttdev.com/talentcloud/wordpress/who-we-are/leadership-team/). At that link you’ll see that when the browser window is reduced the plugin breaks… I thought that it might be a compatibility issue with our custom theme, but we found issue also on standard twenty fourteen theme. I have a screenshot of that at the link here: [http://pbttdev.com/talentcloud/mobile-issue.png](http://pbttdev.com/talentcloud/mobile-issue.png) * Thanks for the help!!!! * [https://wordpress.org/plugins/amazing-hover-effects/](https://wordpress.org/plugins/amazing-hover-effects/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [noor-e-alam](https://wordpress.org/support/users/noor-e-alam/) * (@noor-e-alam) * [10 years, 3 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895840) * Hi there, please contact us here [http://wpeffects.com/contact/](http://wpeffects.com/contact/) with your URL. * Thanks Noor * Thread Starter [lsare10](https://wordpress.org/support/users/lsare10/) * (@lsare10) * [10 years, 3 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895890) * Just contacted you through the [http://wpeffects.com/contact/](http://wpeffects.com/contact/) URL. Let me know, thanks! * Thread Starter [lsare10](https://wordpress.org/support/users/lsare10/) * (@lsare10) * [10 years, 3 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895971) * Never heard anything back from the contact form I submitted through your website? * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [10 years, 2 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895981) * [@lsare10](https://wordpress.org/support/users/lsare10/) I’ve deleted your duplicate topic that you’ve just posted. While the author may or may not have replied on their site, _they are not allowed to support their customers here._ * I’m sorry, but please continue to contact them via the link they provided. This is not the place to support your order with them. * I am sure [@noor-e-alam](https://wordpress.org/support/users/noor-e-alam/) will reply shortly. * Thread Starter [lsare10](https://wordpress.org/support/users/lsare10/) * (@lsare10) * [10 years, 2 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895982) * …they are not allowed to support their customers on the support tab here? That seems odd…either way, I have contacted [@noor-e-alam](https://wordpress.org/support/users/noor-e-alam/) through his website three times now with no response so was just trying to expand my options. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [10 years, 2 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895983) * > …they are not allowed to support their customers on the support tab here? * That is correct. They can support the users of their free plugin here. * [https://wordpress.org/plugins/amazing-hover-effects/](https://wordpress.org/plugins/amazing-hover-effects/) * But when there is any problem with their commercial offering (paid) then they can’t support that here. Letting them do that here would be unfair to other plugin authors. An author who does here will get into real trouble and risk getting their plugin pulled from these repo here. * Thread Starter [lsare10](https://wordpress.org/support/users/lsare10/) * (@lsare10) * [10 years, 2 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895984) * GOTCHA. Did not know that, thank you. Just so I have a better understanding ( and I am not being snarky or sarcastic I promise!!!!!) how is supporting paid versions of a plugin on the WordPress forums unfair to other free plugin providers? Not trying to be combative AT ALL just so I understand better. Thanks Jan, I appreciate the feedback sir. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [10 years, 2 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895985) * I get it, and I don’t think you’re being combative at all. It’s cool to ask questions. 😉 * > how is supporting paid versions of a plugin on the WordPress forums unfair > to other free plugin providers? * Because no plugin or theme author is permitted to do that here in these forums. Letting support in this topic for your paid offering would be an exception and that’s the part that would be unfair. * Of course this has happened and the exchange wasn’t caught. But when it’s found( everything here gets looked at eventually) then the author gets a polite shoulder tap asking them to stop. * If they don’t stop, the next tap _may_ be applied with a brick*. If it keeps happening then that author could get their code removed from the repository here. * **\*NOTE**: Styrofoam bricks of course. We’re really harmless volunteers. 😉 Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Responsive Issue’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/amazing-hover-effects_d0dae2.svg) * [Amazing Hover Effects](https://wordpress.org/plugins/amazing-hover-effects/) * [Support Threads](https://wordpress.org/support/plugin/amazing-hover-effects/) * [Active Topics](https://wordpress.org/support/plugin/amazing-hover-effects/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/amazing-hover-effects/unresolved/) * [Reviews](https://wordpress.org/support/plugin/amazing-hover-effects/reviews/) ## Tags * [responsive issue](https://wordpress.org/support/topic-tag/responsive-issue/) * 8 replies * 3 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/responsive-issue-20/#post-6895985) * Status: resolved