Support » Plugin: PlugNedit » Resolved??

  • Hey,

    I was going to try out your editor.. and I saw all the resolved topics and I thought, “man.. this guy is on top of things”. But, then I dug a little further and noticed you mark them as “resolved” immediately… even if they are not.

    Coming from a fellow developer… this gives a false impression. Allow your users to “resolve” the thread themselves (or do it yourself once the fix has been implemented in an update). This gives them a great feeling of satisfaction.. and let’s us know you are a dedicated developer.

    Here is my plugin.. with un-resolved threads. And it doesn’t hinder my downloads at all. What the users want to see are solid updates which fix the bugs they mention in the forum.

    I think you would increase your credibility if you only marked your threads as “resolved” if they are indeed, resolved.

    Just my $0.02

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Viewing 9 replies - 1 through 9 (of 9 total)
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