Title: Resizing Not Working
Last modified: August 21, 2016

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# Resizing Not Working

 *  Resolved [prosperewebitor](https://wordpress.org/support/users/prosperewebitor/)
 * (@prosperewebitor)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/resizing-not-working/)
 * I uploaded my first gallery since the last update and noticed that I was unable
   to resize images. I’m getting the pop-up, but it’s ghosted out and I cannot even
   cancel.
 * Thanks
 * [http://wordpress.org/plugins/nextgen-gallery/](http://wordpress.org/plugins/nextgen-gallery/)

Viewing 10 replies - 1 through 10 (of 10 total)

 *  [jameskirsop](https://wordpress.org/support/users/jameskirsop/)
 * (@jameskirsop)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081533)
 * Resize is also not working for me, but I’m not having exactly the same problem.
 * I’m getting some PHP errors which appear to flow on from each other, and aren’t
   caught in a try / catch exception case:
 *     ```
       Warning: Division by zero in /home/jkirsop/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_data/class.ngglegacy_thumbnail.php on line 297
   
       Warning: Division by zero in /home/jkirsop/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_data/class.ngglegacy_thumbnail.php on line 314
   
       Warning: imagecreatetruecolor() [function.imagecreatetruecolor]: Invalid image dimensions in /home/jkirsop/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_data/class.ngglegacy_thumbnail.php on line 448
   
       Warning: imagecopyresampled() expects parameter 1 to be resource, boolean given in /home/jkirsop/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_data/class.ngglegacy_thumbnail.php on line 1026
   
       Warning: getimagesize(/home/jkirsop/public_html/wp-content/gallery/productionportfolio/thumbs/thumbs_mg_9787.jpg) [function.getimagesize]: failed to open stream: No such file or directory in /home/jkirsop/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_data/class.ngglegacy_gallerystorage_driver.php on line 419
       ```
   
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081537)
 * Can you two confirm you are getting the same errors if you try to resize images
   across multiple galleries?
 * [@prosperewebitor](https://wordpress.org/support/users/prosperewebitor/): in 
   your case, I’m wondering if you could also try momentarily deactivating your 
   other plugins just long enough to see if the issue is resolved? That one sounds
   like it could be a plugin conflict.
 * If either of you is familiar with how to update your plugins files, I’m also 
   wondering if you could try manually refreshing/updating you NextGEN files to 
   confirm everything is installed correctly? There is a guide for how to do this
   here:
 * [http://www.nextgen-gallery.com/nextgen-gallery-latest-beta](http://www.nextgen-gallery.com/nextgen-gallery-latest-beta)
 *  Thread Starter [prosperewebitor](https://wordpress.org/support/users/prosperewebitor/)
 * (@prosperewebitor)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081538)
 * Sorry…messed up the last reply….but yes, I’m getting errors (at least at last
   update).
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081540)
 * Did you try as suggested deactivating all other plugins just long enough to see
   if the issue goes away?
 *  [jameskirsop](https://wordpress.org/support/users/jameskirsop/)
 * (@jameskirsop)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081571)
 * I’m still getting errors after the upgrade also – the same as I reported above.
 * The only other plugin I’ve got activated is Akismet.
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081596)
 * [@jameskirsop](https://wordpress.org/support/users/jameskirsop/) – Warning messages
   are very important for us to sort out and get cleared, would you be able to submit
   a “Bug Report” with log in credentials for your WordPress installation so our
   support team / developers can get a closer look at this issue?
 * Bug Reports: [http://www.nextgen-gallery.com/report-bug/](http://www.nextgen-gallery.com/report-bug/)
 * We may need to get FTP credentials to your WordPress installation folder as well.
   You can add those details to your bug report.
 * Thanks!
 * – Cais.
 *  [seeker286](https://wordpress.org/support/users/seeker286/)
 * (@seeker286)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081701)
 * Any luck sorting this out? I’m having the same issue with version 2.0.33. Re-
   sizing images worked fine for one gallery, but others generate the same series
   of errors.
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081702)
 * [@seeker286](https://wordpress.org/support/users/seeker286/) – We would like 
   to help you get this sorted out, have you already submitted a Bug Report ([http://www.nextgen-gallery.com/report-bug/](http://www.nextgen-gallery.com/report-bug/))
   for your particular issue?
 * – Cais.
 *  [seeker286](https://wordpress.org/support/users/seeker286/)
 * (@seeker286)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081703)
 * Thanks to Cais, who found the problem.
 * The PHP Memory Limit on our shared server was set too low (64MB) to handle to
   super-large (6MB) images the client had uploaded.
 * I increased the Memory Limit to 256MB, and it resized the images just fine.
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081704)
 * [@seeker286](https://wordpress.org/support/users/seeker286/) – Thank you very
   much for the update, GOOD to hear its working well for you now. 🙂
 * (Becky)

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Resizing Not Working’ is closed to new replies.

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## Tags

 * [edit](https://wordpress.org/support/topic-tag/edit/)
 * [resizing](https://wordpress.org/support/topic-tag/resizing/)

 * 10 replies
 * 4 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/resizing-not-working/#post-4081704)
 * Status: resolved