Title: Resetting user
Last modified: October 29, 2020

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# Resetting user

 *  Resolved [lh23](https://wordpress.org/support/users/lh23/)
 * (@lh23)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/resetting-user/)
 * Hi, I have a user who changed phones and forgot to back up their 2FA tokens. 
   Is there any way that I, as an Admin, can ‘reset’ her user account for 2FA via
   the database? I haven’t been able to figure out how to. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [2FAS](https://wordpress.org/support/users/2fas/)
 * (@2fas)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/resetting-user/#post-13596169)
 * You can temporary disable 2FA fo this users by change `twofas_light_totp_status`
   flag in `wp_usermeta` table from `totp_enabled` to ‘totp_disabled’.
    After that
   user can log in without entering 2FA token and reconfigure his phone in personal
   settings, and turn on 2FA again.
 *  Thread Starter [lh23](https://wordpress.org/support/users/lh23/)
 * (@lh23)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/resetting-user/#post-13598317)
 * It worked, thank you very much!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Resetting user’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [lh23](https://wordpress.org/support/users/lh23/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/resetting-user/#post-13598317)
 * Status: resolved