Resetting the Protect Counter?

  • Resolved Craig

    (@craigrkirkby)


    7 years, 1 month ago

    Hi There,

    First of all, great job with the plugin. Thank you.

    Second, I was wondering whether it’s possible to reset or hide the Protect Counter (specifically the “Blocked malicious login attempts” counter).

    I looked online for answers and found various threads like this one (https://github.com/Automattic/jetpack/issues/3096), which seem to suggest that it cannot be done YET.

    Why would I want to do this?

    I build client sites on various demo platforms (or utilise various demo platforms for testing environments). In these cases (and in the “live” environments), I use Jetpack, as I’m a big fan of all the functionality offered.

    However, when I then migrate the finished build from a demo site to a “live” site, the counter doesn’t reset for some reason–even though the “live” domain is distinct from the demo domain. i.e. the hits the demo site got are transferred to the new site even when it’s a brand new domain.

    I don’t understand why it doesn’t reset automatically but I would like to be able to reset (or at the least hide) the counter on the new site.

    Thanks for your help.

    Craig

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor James Huff

    (@macmanx)

    7 years, 1 month ago

    At the moment, it’s not possible to reset the counter.

    Thread Starter Craig

    (@craigrkirkby)

    7 years, 1 month ago

    @macmanx Thanks for the reply.

    Is it possible to hide it?

    If not, I’d like to COMPLETELY uninstall Jetpack. Can you please point me to documentation to do this. (I can’t find it anywhere, not even on the Jetpack site: https://cl.ly/6238ed679c40/).

    Thank you.

    Gemma Evans

    (@gemmaevans)

    7 years, 1 month ago

    Hi Craig,

    The counter is automatically added when Protect is enabled, so there isn’t a way to hide or remove it from the Jetpack dashboard — clicking on the toggle will disable the feature.

    If you no longer wish to continue using Jetpack, it can be disconnected and then deleted via Plugins in the left hand menu.

    Thread Starter Craig

    (@craigrkirkby)

    7 years, 1 month ago

    @gemmaevans

    Thanks for your help. Disconnecting Jetpack is easy enough but I’d like to delete it entirely from my database.

    Eg. In the FAQs, it reads:

    When you delete Jetpack, no data is lost (including stats and followers), but your settings will be reset so you’ll need to set them again after reinstalling and reconnecting.

    I don’t want the data stored.

    Most plugins come with an option to do this. Given Jetpack is created by Automattic, I would think that this would be an option provided.

    Thanks again,
    Craig

    Plugin Contributor James Huff

    (@macmanx)

    7 years, 1 month ago

    The Protect number is part of what we sync to our end, so it will still be there even if you delete Jetpack.

    What we can offer is a way to reset _everything_, including the protect counter, subscribers, and stats.

    If you want to do that, please contact us at https://jetpack.com/contact-support/?rel=support

    Thread Starter Craig

    (@craigrkirkby)

    7 years ago

    @macmanx Thanks for that. Unfortunately, support for Jetpack’s free plan is closed.

    Can you please advise how I can reset_evertyhing_, as that seems like just what I’m looking for.

    Thanks again,
    Craig

    Plugin Contributor James Huff

    (@macmanx)

    7 years ago

    Please email us via support (at) jetpack (dot) com about that.

Viewing 7 replies - 1 through 7 (of 7 total)

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