Title: reset password redirect loop
Last modified: August 21, 2016

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# reset password redirect loop

 *  Resolved [Mike Brooks](https://wordpress.org/support/users/mibrook/)
 * (@mibrook)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/reset-password-redirect-loop/)
 * Hello,
    I am having some trouble while using your plugin. I have a site that 
   is made private using the jonradio private site plugin. I also use your plugin
   to have a custom login page.
 * The problem I am having occurs after users reset their passwords. The can click
   forgot password, they get the email, they can reset their passwords. However,
   once they click the login link on the page, it gives them a “Sorry, the key does
   not appear to be valid” error. If the user click go back to homepage, they do
   go to the homepage and are logged in. So the redirected login url doesn’t appear
   to be carrying over a proper session key.
 * It works fine when I turn off the Erident plugin. I do appreciate you creating
   the plugin and I like how it works otherwise. Any advice on how to solve the 
   problem?
 * I did not include my site name as the site is private and no one can login unless
   I create a user for them first. The site currently supports about 115 users.
 * Thank you,
    Mike
 * [https://wordpress.org/plugins/erident-custom-login-and-dashboard/](https://wordpress.org/plugins/erident-custom-login-and-dashboard/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Libin](https://wordpress.org/support/users/libinvbabu/)
 * (@libinvbabu)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/reset-password-redirect-loop/#post-4790956)
 * Hey Mike,
 * This seams really strange to me. My plugin is just doing the alternations to 
   the css only on the login page. It is not touching any functionality of wordpress
   login section.
 * I’m not able to say anything unless I check your website. If you can give me 
   admin access to your website, I can check what is actually happening there. My
   email: [libin@libin.in](https://wordpress.org/support/topic/reset-password-redirect-loop/libin@libin.in?output_format=md)
 *  Thread Starter [Mike Brooks](https://wordpress.org/support/users/mibrook/)
 * (@mibrook)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/reset-password-redirect-loop/#post-4791021)
 * Libin,
 * I sincerely apologize for bothering you. It was a setting in the jonradio Private
   site plugin that I overlooked. I had to select “Omit Redirect” from the landing
   location after activating your plugin.
 * Deactivating Erident gives the false impression that the cause was with your 
   plugin because there is no longer a custom login page active when Erident is 
   disabled.
 * Also, thank you for your impressively quick response.
 *  Plugin Contributor [Libin](https://wordpress.org/support/users/libinvbabu/)
 * (@libinvbabu)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/reset-password-redirect-loop/#post-4791023)
 * Awesome! Glad to hear this.
 * If you really love my plugin, please give a 5 star rating in the [review](http:// http://wordpress.org/support/view/plugin-reviews/erident-custom-login-and-dashboard)
   section. This will give me motivation to release new versions in the future.
 * Thanking you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘reset password redirect loop’ is closed to new replies.

 * ![](https://ps.w.org/erident-custom-login-and-dashboard/assets/icon-256x256.png?
   rev=1015861)
 * [Erident Custom Login and Dashboard](https://wordpress.org/plugins/erident-custom-login-and-dashboard/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/erident-custom-login-and-dashboard/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/erident-custom-login-and-dashboard/)
 * [Active Topics](https://wordpress.org/support/plugin/erident-custom-login-and-dashboard/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/erident-custom-login-and-dashboard/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/erident-custom-login-and-dashboard/reviews/)

## Tags

 * [login loop](https://wordpress.org/support/topic-tag/login-loop/)
 * [redirect url](https://wordpress.org/support/topic-tag/redirect-url/)

 * 3 replies
 * 2 participants
 * Last reply from: [Libin](https://wordpress.org/support/users/libinvbabu/)
 * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/reset-password-redirect-loop/#post-4791023)
 * Status: resolved