Reset password not working
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1. When i click on lost password and enter the email id am getting email confirmation for reset password .
But not loading a thankyou page
and not loading the reset password page . Instead am getting the lost password page again and again.I hosted my website in AWS EC2
2. cannot remove added items from cart
only when i click twice the item get deleted3. Items automatically removed from minicart when going back from the pages
The page I need help with: [log in to see the link]
Viewing 7 replies - 1 through 7 (of 7 total)
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Hi there,
Thanks for reaching out.
I need to learn a bit more about your site setup. It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Best,
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100 wp_global_styles: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (8) ### Starter Templates: by Brainstorm Force – 3.1.16 Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.6 Classic Editor: by WordPress Contributors – 1.6.2 Elementor: by Elementor.com – 3.7.6 Simple Custom Post Order: by Colorlib – 2.5.6 Variation Swatches for WooCommerce: by CartFlows – 1.0.4 WooCommerce: by Automattic – 6.9.0 (update to version 6.9.2 is available) WP Mail SMTP: by WPForms – 3.5.2 ### Inactive Plugins (11) ### Akismet Anti-Spam: by Automattic – 5.0 CartFlows: by CartFlows Inc – 1.11.0 Chikkili- Google Pay India for Woocommerce: by Sevengits – 1.0.2 Hello Dolly: by Matt Mullenweg – 1.7.2 Integrate PhonePe with WooCommerce: by Sevengits – 1.1.0 Login with phone number: by Hamid Alinia - idehweb – 1.3.9 Profile Builder: by Cozmoslabs – 3.7.9 WooCommerce Stripe Gateway: by WooCommerce – 6.7.0 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.7 Wp Maximum Upload File Size: by CodePopular – 1.0.9 WP Super Cache: by Automattic – 1.9 ### Must Use Plugins (1) ### Elementor Safe Mode: by Elementor.com – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: #401 - /shop/ Cart: #97 - /cart/ Checkout: #98 - /checkout/ My account: #99 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Astra Version: 3.9.2 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-09-20 07:10:21 +00:00 Options: ✔ Notes: 52 Onboarding: completed ### Action Scheduler ### Complete: 785 Oldest: 2022-09-05 10:13:54 +0000 Newest: 2022-09-20 03:32:53 +0000 Pending: 2 Oldest: 2022-09-20 11:10:15 +0000 Newest: 2022-09-26 14:04:16 +0000 ### Status report information ### Generated at: 2022-09-20 03:53:30 +00:00please can you help on this issue .
I hosted the whole website in godaddy server from aws and it worked fine.
when hosted in godaddy when i click on the password reset link it redirects me to
url with show-reset-form=true&actionhttps://nutsanddates.accruontechnologies.com/my-account/lost-password/?show-reset-form=true&action
but this redirection is not happening when i hosted in aws .
Is this a server issue or why am not redirecting to this page when i click on password reset linkHi there,
Thanks for reaching out.
By default, WooCommerce doesn’t add “show-reset-form=true” in the lost password URL.
I just checked your website, and I can see the password reset page is showing up fine:
https://nutsanddates.in/my-account/lost-password/
Please let me know if I’m missing something here?
Best,
This is not the reset page , reset page should have the password and new password fields . I think you missed something
Did you use any plugin for the redirection while clicking on the password reset link?
If you click on the https://nutsanddates.in/my-account/lost-password/?show-reset-form=true&action, you will see this page: https://d.pr/i/5PsIFV which is the default reset password page for WooCommerce.
If the issue is happening only when your website is hosted on AWS, you might want to contact with the support of AWS to see if they can help regarding the redirection.
Viewing 7 replies - 1 through 7 (of 7 total)
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