Support » Plugin: WordPress Email Template Designer - WP HTML Mail » reset password link is missing

  • Resolved emalabel

    (@emalabel)


    Hello, my users can not reset their passwords because the email they receive got no link to it! I disabled WP HTML Mail and it works fine please help me how can I resolve this issue

Viewing 6 replies - 1 through 6 (of 6 total)
  • Do you use some membership plugin, WooCommerce or anything else for account management?

    Thread Starter emalabel

    (@emalabel)

    No I do not have any membership plugin or any sort of account management plugin

    Thread Starter emalabel

    (@emalabel)

    the weird thing is when I resend the email the link will appear

    Just to be sure:
    You navigate to /wp-admin/ and click the link “forgot password”?
    The reason I ask is we tested this two days ago.

    Plugin Support juliangk

    (@juliangk)

    Hello emalabel,

    as you have not replied in some time I will mark this thread as resolved.
    If you have any other issues or questions, please create a new topic.

    Best regards
    Julian

    I am having a similar issue as above.
    When the plugin is enabled the ‘set password’ link is missing from the email when I create a new user.
    When I disable the plugin an add a user to my site they are emailed in plain text a link to set their own password.
    If I do a password reset for that user, the link is also missing in that email too when the plugin is active.
    I don’t have woocommerce or any member plugins active.

Viewing 6 replies - 1 through 6 (of 6 total)
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