Support » Fixing WordPress » Reset password key not working in 2.7

  • Resolved Tyrel Kelsey


    Our confrence using a WordPress install to allow users to register and vote for which conference presentations they would like to see. We have run into a problem though. A user has registered and forgotten their password but when they tried to reset their password it tells them that the key is invalid.

    I tested this and no matter what I’ve tried I cannot fix this problem. Up until today we were using a 2.5 version, but in my reading I found that this was a bug in the 2.5 versions and upgraded our install.

    Does anyone have an idea of what might be going on?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Samuel Wood (Otto)

    (@otto42) Admin

    In the database, look at the wp_users table. Look at the contents of the activation_key column. Clear that column, then try it again. You’ll need to get another reset email.

    This is for every member correct?

    Moderator Samuel Wood (Otto)

    (@otto42) Admin


    There was a bug around ~2.5 that would incorrectly set the key to a non-functioning one. This was fixed, but if the old key was still there, it wouldn’t generate a new one. Clearing the keys should fix the issue.

    Actually, the upgrade process should clear the keys anyway, but it’s worth a shot.

    It worked

Viewing 4 replies - 1 through 4 (of 4 total)
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