• I requested a password reset to my email and it says
    “Your password reset link appears to be invalid. Please request a new link below.”
    So I tried different email, still the same error message.
    How do I reset it?

    • This topic was modified 3 years, 2 months ago by mediaj.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @mediaj,

    Do you use the latest 2.0.39 version of the Ultimate member plugin?
    Do you have multisite install?
    Please try to do a quick conflict test so we can rule out conflicts with your theme or other plugins and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter mediaj

    (@mediaj)

    Yes I was using 2.0.39 and updated to 2.0.40 this morning.
    I’ve just ran the conflict test by enabling twenty sixty nine theme, disabled all plugins, and only enabled Ultimate Member.
    Result is the same. I’m still getting the “Your password reset link appears to be invalid. Please request a new link below.” message when i attempt password reset.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @mediaj,

    Do you use WordPress multisite?
    Please check whether you have a server side caching e.g. Memcached, Varnish cache or Cloudflare and try to temporary disable it.

    Regards.

    Thread Starter mediaj

    (@mediaj)

    No, we don’t use multisite.
    I’ve flushed caching many times which I thought it was causing the problem but it wasn’t. We don’t run cloudflare or any kind.

    Thread Starter mediaj

    (@mediaj)

    Well? Any solutions yet?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Reset Password is not working’ is closed to new replies.