Reset Password Form (sent to user’s email) not working. | WordPress.org

Resolved ntakuma
(@ntakuma)

4 years, 5 months ago

When a user clicks, “Forgot password” and enters their email address, a link is sent to the email address. The link takes the user to a “Reset Password” page where they can enter and confirm a new password. After clicking the button to reset the password, the too many redirects error page comes up…

The new password does not save successfully.

What can I do to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Ultimate Member Support
(@ultimatemembersupport)

4 years, 5 months ago

Hi @ntakuma,

This issue can be due to some conflicts with your theme or one of your plugins.
Please do a quick conflict test and see if this issue goes away.
Here is the doc on how to do a conflict test if you are not sure how to do it.

Regards.

Thread Starter ntakuma
(@ntakuma)

4 years, 5 months ago

Hi,

The conflict test did not work.

Do you have another possible solution?

Plugin Contributor Champ Camba
(@champsupertramp)

4 years, 4 months ago

Hi @ntakuma

Sorry for the late response.

Does this issue occur with the latest version of UM?

Feel free to re-open this thread if you’re still having issues.

Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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Tags

In: Plugins
3 replies
1 participant
Last reply from: Champ Camba
Last activity: 4 years, 4 months ago
Status: resolved