Title: Reset password email missing
Last modified: September 18, 2019

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# Reset password email missing

 *  Resolved [lindagester](https://wordpress.org/support/users/lindagester/)
 * (@lindagester)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/reset-password-email-missing/)
 * Hi,
    The members on my site don’t get the reset password email after clicking
   on the “Forgot password” button. I tried it as well and even after half an hour
   nothing is showing in my inbox (and it’s not in my spam). What do you think is
   the problem?
    -  This topic was modified 6 years, 7 months ago by [lindagester](https://wordpress.org/support/users/lindagester/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/)
 * (@sharmadpk03)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/reset-password-email-missing/#post-11951152)
 * Hi [@lindagester](https://wordpress.org/support/users/lindagester/),
 * Could you please confirm that you are getting other emails, such as admin email,
   registration emails etc? Also, please confirm whether you are on the latest version
   of the plugin or not. And if you could include the URL of your registration page
   then that would be helpful.
 * Regards!
 *  Thread Starter [lindagester](https://wordpress.org/support/users/lindagester/)
 * (@lindagester)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/reset-password-email-missing/#post-11957237)
 * Hi,
    I’m actually not using the plugin to register users, just to show the login
   form and for the users to be able to change their passwords. Do you need to be
   registered by the plugin to receive the forgot password emails?
 *  [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/)
 * (@sharmadpk03)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/reset-password-email-missing/#post-11962140)
 * Hi [@lindagester](https://wordpress.org/support/users/lindagester/),
 * We have received your query in email. Our team has followed you up there.
 * Regards!
 *  [jd96](https://wordpress.org/support/users/jd96/)
 * (@jd96)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/reset-password-email-missing/#post-12012192)
 * I am facing the same issue! Also, checked other notification emails and those
   are working fine. even admin forget password notifications working fine but when
   i am trying it on plugin login form then it does not work. Can you please help
   me to fix this issue?
 * Plus, the main thing is when i am trying to enter my email and submit it then
   it showing me that “Password reset email has been sent”. But i am not getting
   emails regarding this.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Reset password email missing’ is closed to new replies.

 * ![](https://ps.w.org/user-registration/assets/icon-256x256.gif?rev=3284028)
 * [User Registration & Membership - Free & Paid Memberships, Subscriptions, Content Restriction, User Profile, Custom User Registration & Login Builder](https://wordpress.org/plugins/user-registration/)
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 * 4 replies
 * 3 participants
 * Last reply from: [jd96](https://wordpress.org/support/users/jd96/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/reset-password-email-missing/#post-12012192)
 * Status: resolved