• Resolved dancappdesign

    (@dancappdesign)


    Hi. on my /lost-password/ page, when you click the ‘reset password’ button it simply greys out and nothing happens. The page doesn’t redirect, no message is shown, and no email comes through. What could be the cause of this? I’ve tried uninstalling and reinstalling but it hasn’t helped.

    Thanks,
    Dan

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Saroj Shah

    (@wpeverestsupportrep)

    Hi @dancappdesign

    Thanks for writing in,

    Please make sure that the reCaptcha details you have filled in is correct. I was unable to register due to reCaptcha error.

    Thanks!

    Thread Starter dancappdesign

    (@dancappdesign)

    Thanks Saroj. I’ve just checked and the reCaptcha is fine. Notice that on this page the reCaptcha badge shows fine.
    But on the ‘lost password’ page it does not.

    Any idea why that is?
    Dan

    Thread Starter dancappdesign

    (@dancappdesign)

    Any ideas? I have a live website where the same problem occurs. No email is sent either, so it looks like the button is not triggering anything at all.

    Plugin Support Saroj Shah

    (@wpeverestsupportrep)

    Hi @dancappdesign

    Thanks for writing back,

    I have tried to register but the form is still showing reCaptcha error. Please check and confirm. Also, please check the screenshot in the link below for reference.
    https://prnt.sc/10h3okt

    Thanks!

    Thread Starter dancappdesign

    (@dancappdesign)

    Thank you for your help. I’ve fixed that now. It seems I needed to add ‘staging.’ to the recaptcha key settings. Please try again.

    Thread Starter dancappdesign

    (@dancappdesign)

    Please let me know when you’ve had another look at this.

    Hi @wpeverestsupportrep, I have a similar issue – the password reset form button in the DOM is set to disabled and doesn’t submit. Inputting either a known username or email address doesn’t even validate with any message, and I’m getting no errors thrown in the console.

    Please look at the link to the page and see the issue.

    I originally had issues with Recaptcha V3 on the registration form which is located on the same page, but I refreshed the keys and it resumed working. I hoped this would also fix the password reset, but no luck.

    Any help would be greatly appreciated!

    Thanks,
    James.

    • This reply was modified 1 year, 2 months ago by jbosnjak.
    • This reply was modified 1 year, 2 months ago by jbosnjak.
    Thread Starter dancappdesign

    (@dancappdesign)

    Hi @wpeverestsupportrep. I’m still struggling with this. If you could guarantee a fix, I’d upgrade to premium. But I’ve checked everything, including:
    – Deactivating all plugins
    – Checking the recaptcha v3 keys
    – Following your documentation on setting up recaptcha

    But still the problem persists.
    Dan

    I got the same issue. I have setup my wordpress with User Registration Plugin. For the reset password page, it doesn’t work. After I key in the “username or email” and click on “Reset Password” button, the page freeze no redirection. I have not turn on the reCaptcha feature. I have checked with “Inspect” page, there are no API can or redirect called. The only change is, “disabled” props is added to the submit form.

    Please help to fix the issue. Thanks a lot.

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @wingowong, @dancappdesign, @jbosnjak,

    We are really sorry for the inconvenience caused. The issue with the reset button has been fixed. Once could you please stay updated with the latest version that is 1.9.6. If there is any futher issue, then feel free to contact us from here: https://wpeverest.com/contact/, and someone from the team will get back to you.

    We are really sorry for the delay.

    Thanks and Regards!

    Thread Starter dancappdesign

    (@dancappdesign)

    That’s working great now, thank you team! Much appreciated.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘‘Reset Password’ Button Freezes’ is closed to new replies.