Title: Reset password bug.
Last modified: September 3, 2017

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# Reset password bug.

 *  Resolved [nerdoflinux](https://wordpress.org/support/users/nerdoflinux/)
 * (@nerdoflinux)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/reset-password-bug/)
 * Whenever a user goes to the reset password page and enters their username, they
   do get the email, but the link just goes to the page to enter your username to
   reset your password. I’ve tried resetting the emailing settings and disabling
   my caching plugin and both failed to fix the issue.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/reset-password-bug/#post-9465928)
 * Hi [@nerdoflinux](https://wordpress.org/support/users/nerdoflinux/),
 * Firstly, please exclude all Ultimate member pages from the cache.
    Secondly, 
   go to the Ultimate Member -> Settings -> Emails and check “Password Reset Email”
   and make sure that you have the {password_reset_link} shortcode there. If you
   are using HTML for emails, please try turning it off and see if it helps.
 * Regards.

Viewing 1 replies (of 1 total)

The topic ‘Reset password bug.’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/reset-password-bug/#post-9465928)
 * Status: resolved