Title: Reset Password
Last modified: December 22, 2016

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# Reset Password

 *  [shridsan2010](https://wordpress.org/support/users/shridsan2010/)
 * (@shridsan2010)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-18/)
 * Hi,
    The reset password option is not working actually, it is showing that “password
   reset email has been sent.” & a very big message.
 * [http://prnt.sc/dmj3t6](http://prnt.sc/dmj3t6)
 * But still, the user not receiving any link.
 * I hope you got my query.
 * Thanks for the help in advance.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [kursora](https://wordpress.org/support/users/kursora/)
 * (@kursora)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-18/#post-8584359)
 * Maybe email is in spam? Other emails working?
 *  Thread Starter [shridsan2010](https://wordpress.org/support/users/shridsan2010/)
 * (@shridsan2010)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-18/#post-8588022)
 * No email in spam or anywhere, also other emails are working too.
 * by the way why it’s showing such message.
 *  [Peter Lawrenson](https://wordpress.org/support/users/lorro/)
 * (@lorro)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-18/#post-8588056)
 * The message looks normal for that situation.
 * Consider trying in order until fixed:
 * Dashboard > WooCommerce > Settings > Emails tab
    – find the reset password line–
   ensure content type = text/html – ensure recipients = Customer – click Configure,
   ensure “enabled” is checked, ensure email type = html
 * Using your host’s file manager software or ftp, go to
    /plugins/woocommerce/templates/
   emails/customer-reset-password.php – check if this file exists – open it with
   a text or code editor, does it look corrupted. If in doubt, overwrite it with
   a copy from a fresh download of WooCommerce.
 * Temporarily deactivate other plugins and switch to the default theme to be able
   to rule out a conflict. Does it work now?
 * Ensure plugins and theme are up-to-date.
 * Please post the url for your site.
 *  Thread Starter [shridsan2010](https://wordpress.org/support/users/shridsan2010/)
 * (@shridsan2010)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-18/#post-8589392)
 * Hi, thanks for the reply.
 * I have checked all above, all settings are as per required but still reset password
   link is not receiving.
 * Also, the new order or new registration emails are not receiving.
 * Actually, the theme has already an option for reset password but on another page
   also I want to add that option. please find the attachment (1).
 * 1) [https://goo.gl/GT6lna](https://goo.gl/GT6lna)
 * & it is difficult to obtain the same with coding.
 * so I thought to use woocommerce “Reset Password”, find the attachment (2) & (
   3).
 * 2) [http://prnt.sc/dlstbg](http://prnt.sc/dlstbg)
 * 3) [http://prnt.sc/dn3u4a](http://prnt.sc/dn3u4a)
 * website url
 * [http://buddhistparinay.com/](http://buddhistparinay.com/)
 * I hope you got my query.
 * Regards,
    Shridsan
 *  [Peter Lawrenson](https://wordpress.org/support/users/lorro/)
 * (@lorro)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-18/#post-8589783)
 * If emails generally don’t send, try this plugin
    [https://wordpress.org/plugins/wp-smtp/](https://wordpress.org/plugins/wp-smtp/)
   and make sure the test works.
 *  Thread Starter [shridsan2010](https://wordpress.org/support/users/shridsan2010/)
 * (@shridsan2010)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-18/#post-8590654)
 * Hi,
 * emails are working fine.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Reset Password’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [shridsan2010](https://wordpress.org/support/users/shridsan2010/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-18/#post-8590654)
 * Status: not resolved