Title: Reset Email Doesn’t Send
Last modified: July 25, 2026

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# Reset Email Doesn’t Send

 *  Resolved [pcantos](https://wordpress.org/support/users/pcantos/)
 * (@pcantos)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/reset-email-doesnt-send/)
 * I have executed the password reset function to all users on our site and it says
   it was successfully sent, but no one has received the email. I have had folks
   check spam and even set up a dummy account for myself and also didn’t receive
   the email. 
   I receive the test email successfully, but not the actual reset email.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Girish Panchal](https://wordpress.org/support/users/girishpanchal/)
 * (@girishpanchal)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/reset-email-doesnt-send/#post-18974636)
 * [@pcantos](https://wordpress.org/support/users/pcantos/) ,
 * Thank you for reporting this issue and for providing the details.
 * We will investigate the issue on our end to determine why the password reset 
   emails are not being sent, even though the test email is working correctly. Once
   we identify the cause, we’ll get back to you with an update as soon as possible.
 * Thank you for your patience and for bringing this to our attention.
 *  Plugin Author [Girish Panchal](https://wordpress.org/support/users/girishpanchal/)
 * (@girishpanchal)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/reset-email-doesnt-send/#post-18974706)
 * Hi [@pcantos](https://wordpress.org/support/users/pcantos/) ,
 * Thank you for your patience while we investigated the issue.
 * We were able to identify the likely cause. If you see the following notice when
   attempting to send password reset emails:
 * > **“You’ve reached the maximum number of password reset attempts under the free
   > plan. Upgrade to Pro for unlimited usage and access to additional features.”**
 * then the plugin has reached the usage limit of the free version. Once this limit
   is reached, additional password reset emails will not be sent.
 * We tested the password reset functionality, and it is working as expected. Password
   reset emails are delivered successfully as long as the free-plan limit has not
   been reached.
 * Since you’re able to receive the **Test Email**, it also confirms that your website’s
   email configuration is working correctly.
 * Could you please check whether you see the above notice? If so, upgrading to 
   the **Pro** version will remove this limitation and allow you to send unlimited
   password reset emails.
 * If you don’t see this message or continue to experience the issue, please let
   us know. We’ll be happy to investigate further and assist you.
 * Thank you
    -  This reply was modified 1 month, 2 weeks ago by [Girish Panchal](https://wordpress.org/support/users/girishpanchal/).
 *  Thread Starter [pcantos](https://wordpress.org/support/users/pcantos/)
 * (@pcantos)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/reset-email-doesnt-send/#post-18974775)
 * Thank you for looking into this. We don’t think this would be the case for us
   because this is the first time ever downloading and using the plugin and it was
   only for about 28 users. We have since manually reset emails, but if there is
   something we can do to make this work, great. We have since removed the plugin
   from the site, for the time being.
 *  Plugin Author [Girish Panchal](https://wordpress.org/support/users/girishpanchal/)
 * (@girishpanchal)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/reset-email-doesnt-send/#post-18975066)
 * Hello [@pcantos](https://wordpress.org/support/users/pcantos/) ,
 * Thank you for the update.
 * Based on your feedback, we agree that the free-plan limit is unlikely to be the
   cause since this was your first time using the plugin for only 28 users.
 * If you’re willing to install the plugin again, we’d be happy to investigate the
   issue further and identify the root cause. If you plan to use the plugin regularly,
   our **Pro version** also offers unlimited password resets and additional features.
 * Please let us know if you’d like to test it again – we’ll be happy to assist.
 * Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 7 replies
 * 2 participants
 * Last reply from: [Girish Panchal](https://wordpress.org/support/users/girishpanchal/)
 * Last activity: [1 month, 2 weeks ago](https://wordpress.org/support/topic/reset-email-doesnt-send/#post-18975066)
 * Status: resolved