Hi, I have tested this function on my testing environment and it works for me. I also made sure I did not fill in the CAPTCHA and it does work for me. The following might apply in your case, there is a plugin conflict. The browser used to display your website might have pop up disable.
Do you have a cache plugin installed?
Jumping from Firefox over to Explorer, pretty much the same:
Reset button works on Form1 without entering CAPTCHA. Proceeding to Form2, Reset button does not work — with or without entering CAPTCHA. The pop-ups do appear, asking if I really want to reset. Answer is yes but then it will not execute the reset. Form3 behaves same as Form2 — Seems that Reset only works on the form that is Not pre-populated.
Next session will test other plugins, not so many, pretty basic, no cache on host. Set browser caches to 0. Also forgot to note, it is a multiuser site subdomain.
Many thanks for considering this blip.
Ok have turned off all plugins except FSCF and CFDB and Akismet.
The test domain is on a WPMU multisite so other domains on the system are running all plugins. Have tested with two browsers. Have tested with alternate theme (Twenty Sixteen). In addition to my original 3-step form I created a new very simple 2-step form.
Consistently finding:
– On any form, at any step, the Reset button is not returned to the screen if the form fails verification.
– On any form that is the LAST form in a set (either 2-step or 3-step) the Reset button will not work at all, with or without captcha filled out, or a fresh captcha requested and filled.
– On a middle form (Form2 of a 3-step set) the Reset button will work, unless that form fails verification and is returned to the screen, in which case the Reset button is not returned to the screen.
Any ideas on how to make the Reset work consistently? In this case it is very important to erase form data as many users will be a visitor on someone else’s computer and will not be able to clear cookies, reboot or whatever. (Even if they knew how.)
Also, is there ANY way to turn autocomplete off for these forms — to keep a following person from guessing and recapturing information?
Many thanks.
PS running the most recent versions of everything.
Thank you for the extensive troubleshooting information. This will definitely help the plugin developer investigate further your issue.
Kind regards
As a workaround I removed the Reset button from all three forms in the 3-step set. Each form now has an href link labeled “Click HERE to clear the form”, “Click HERE if you prefer to cancel”, “Click HERE to clear the screen after printing” — all of which for now return to a blank Form1. Serves well enough for the today’s demo. Maybe later make my own Reset button but placement might be troublesome.
On Form3 which is only for printing I was able to hide the Submit button. Hopefully it will not get mistakenly clicked but have defined the redirection in case it does.
…….Form3> Styles> Submit DIV:
…….margin: -5% 0 0 0; float:right;
……(moves it up and to the right)
…….Form3> Styles> Submit button:
…….color:transparent; background-color:transparent; border:transparent;
Many thanks!
I cannot duplicate the reset not working on my development site. The feature seems to be working.
Thank you. My demo is using the href workaround in lieu of a Reset button. This 3-step form will soon be moved (or recreated) on a standalone WordPress site (i.e. not multiuser). Will update if or not that fixes the Reset button for us.
