Support » Plugin: License Manager for WooCommerce » Reset activation counter from WP admin panel

  • Resolved zwierzak0



    My pipeline with the plugin and the API:
    1. user downloads my software, gets the license number by email
    2. user puts the license in the software
    3. license number is activated using API
    4. whenever the user runs the software, it confirms the license is valid using API validation
    5. on uninstall, the license number is deactivated using API
    6. I set the limit on the activation count to 1 to prevent multiple activation.

    Everything works as described.

    My problem is with a scenario when the user destroys his/her computer and is not able to deactivate the license anymore (I use computer ID as a way to prevent activation when the license gets somehow stolen). I expect the user to write me an email on that occasion to reset the activation counter – here is the problem. I can’t reset the activation counter from wordpress – deactivated means the license will not be valid, but the counter stays the same. Can we have another option to reset the counter via the wordpress panel ?

    • This topic was modified 9 months ago by zwierzak0.
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  • Plugin Author Drazen Bebic


    Hello @zwierzak0

    Thank you for your message and for using my plugin. Sorry for the late reply, I was quite busy the last 2-3 months.

    The last update introduced a new section inside “My Account” where users can deactivate their licenses should you want them to be able to do so. You can activate this in the “Settings”.

    Let me know if I can help with anything else.

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