Support » Plugin: WP Offload SES Lite » Reset Access Keys after Update

  • Greetings,

    We have experienced an issue with a number of our websites after the SES update. After we update the plugin, we are unable to have emails sent via the plugin. We receive a message saying that the email address that is used is invalid.

    Our workaround so far is to reset the access keys for every site of ours, but this is problematic when there are a large number of sites that are exhibiting the issue.

    Do you have any other recommendations or fixes to suggest?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Delicious Brains Inc.

    (@deliciousbrains)

    Hi,

    I haven’t seen any other reports of this particular issue. Were you able to see the domains/email addresses listed in the “Verified Senders” tab before resetting the keys?

    Were the access keys still in the plugin and you had to delete them to reset them, or did you have to enter them as if for the first time?

    We had to re-enter them as if it was the first time. The email address that we are using was still in the plugin, but it said that we had to re-verify.

    Plugin Author Delicious Brains Inc.

    (@deliciousbrains)

    Hm, that makes it sounds like the AWS keys didn’t get migrated over to the new settings format, but it’s unusual that the other settings did get migrated over.

    A potential workaround could be to define them in the wp-config.php file as shown here: https://deliciousbrains.com/wp-offload-ses/doc/settings-constants/#aws-access-keys

    Are these sites single site installs or multisite? Did it happen on every site upgraded or just some of them? I haven’t been able to replicate this in testing, but if there’s something in common between these installs that might help.

Viewing 3 replies - 1 through 3 (of 3 total)
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