Support » Plugin: Hustle - Pop-Ups, Slide-ins and Email Opt-ins » Resend confirmation email with mailchimp

  • Resolved maufo

    (@maufo)


    First of all thanks for the plugin, it looks great.

    I have found a small bug. When a user wants to re-subscribe (in my case, if the user has deleted the confirmation email and never confirmed his / her email), the confirmation email does not arrive again, so he / she can not finish subscribing.

    This does not happen with other plugins that use the mailchimp API. Do you know what can happen? Thank you very much for your help

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @maufo

    Hope you are well!

    I am afraid this is Mailchimp restriction, an unconfirmed email address still remain in the list, so a user can’t subscribe again. The MailChimp allows to re-send confirmation email manually:
    1. Navigate to the Lists page.
    2. Click the list the contact you want to work with is a member of.
    3. Click the contact to open their profile.
    4. On the contact’s profile page, click the Actions drop-down menu and choose Resend Confirmation

    Within the plugin, please edit the form and Mailchimp settings. Enable Allow already subscribed users to submit the form, this way email can be re-submitted

    Please see these screenshots
    https://monosnap.com/file/ZPAH0OOfePZkDhX9pJMzlQh2SwIGiT
    https://monosnap.com/file/ZFdT7SMMZW4toDmGIhhw0euglmGdBW

    Let us know how it went!

    Cheers,
    Nastia

    Oh I’m sorry, I think I did not explain correctly, my fault.

    I’ll give an example to make it clearer:

    1. The user fills in name and email and sends the form
    2. The user receives the confirmation email but ignores it or deletes it, with which he never subscribes (it does not appear in the mailchimp subscription list).
    3. The user, at the time, returns to fill in the form to subscribe, but he never receives the mail, although he tries it more times.

    In any case, “Allow already subscribed users to submit the form” is checked

    It seems quite strange to me. I think there is something that is not being contemplated.

    Thank you very much again!

    Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @maufo

    I trust you are doing well!

    I am afraid this is how Mailchimp works, MailChimp doesn’t have an option to automatically resend confirmation emails if users haven’t verified it in a first place

    As a workaround please use this tool to remove Pending users from a list. This way, after user will subcribe again, new confirmation email will be send.

    Please see this screenshot:
    https://monosnap.com/file/EzMMiCCvoIXnmc8znAmHpjZ324Qg7K

    Hope this helps!

    Cheers,
    Nastia

    Hello Nastia,

    Great, it serves as a solution

    In any case, there are other plugins (for example, WP Subscribe) that use the API and that allow you to send the confirmation email even if the status is pending

    Would this be possible in subsequent versions of the plugin?

    Thank you very much for your great work

    Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @maufo

    Hope all is well!

    I apologize for the late reply. I’ve forwarded your request to our developers for their consideration. Hope this will be added as a new feature to our plugin!

    Thank you and take care!

    Cheers,
    Nastia

    maufo

    (@maufo)

    Hello Nastia! I have seen you have update the plugin to 6.0.7 version. In the changelog indicates the following:

    “Allow users to subscribe again when using Mailchimp”

    I understand that is the solution to the error that raised in this topic.

    In that case, comments that I have made a new test and still does not forward the subscription mail to the user.

    Thank you in advance
    Best regards

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @maufo ,

    I understand that is the solution to the error that raised in this topic.

    I’m sorry but this is not the solution to this issue.
    I checked and solution for this ticket will be included in one of the future version of the Hustle plugin.

    kind regards,
    Kasia

Viewing 7 replies - 1 through 7 (of 7 total)
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