Support » Plugin: Google Forms » Required Question Answers not Registering

  • Resolved Jill Belli

    (@jillbelli)


    I am having difficulty with one question in a GoogleForm on one of my websites (here is the link to the page with the embedded form: http://utopian-studies.org/conference2013/registration/). It is the question entitled, “Conference Registration Payment Options” (4th from the bottom), and even though a user chooses one of the options, when s/he clicks “Submit,” the question turns red, saying it is required, and the form does not submit.

    I tried to trouble-shoot it in a variety of manners, deleting the question and re-creating it; changing the type of question (to a checkbox); making the question not required (which allows the form to submit, but the data from the checked off choice still did not record in the accompanying GoogleSpreadsheet and confirmation e-mails). This problem does not occur in the online GoogleForm; it only happens in the embedded form using the plugin.

    I use other GoogleForms with this plugin on other pages/sites, and I have no problem with the other forms, or any of other questions (similarly formatted) in this form, and this question also used to work fine. This is a recent issue (the last successful submission was 10 days ago), and I have the most up-to-date version of your plugin (I thought that update would solve the issue, but it didn’t).

    Any advice you could offer would be greatly appreciated. Thanks so much!

    http://wordpress.org/plugins/wpgform/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Mike Walsh

    (@mpwalsh8)

    I am guessing that the single quotes in the response to that question may be causing a problem. Let me see if I can mock up a test case and verify it.

    Plugin Author Mike Walsh

    (@mpwalsh8)

    Can you download this beta release and let me know if it addresses your issue?

    Jill Belli

    (@jillbelli)

    On your first suggestion, I deleted the apostrophe in the question choice, and that solved the problem: now the form submits and records the data correctly. Many many thanks for your help!

    Plugin Author Mike Walsh

    (@mpwalsh8)

    Did you try the beta release? It should have worked with the apostrophes as you originally had them.

    Jill Belli

    (@jillbelli)

    I didn’t try the beta release yet, as we don’t have a good development site and the live site is getting a lot of traffic right now (there are registration and membership deadlines approaching for our conference). I look forward to trying the new version in the future though. Thanks again for your help!

    Plugin Author Mike Walsh

    (@mpwalsh8)

    Resolved in v0.58 which has been released.

Viewing 6 replies - 1 through 6 (of 6 total)
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