Support » Plugin: EU/UK VAT Manager for WooCommerce » “Required in the following countries” does not work

“Required in the following countries” does not work

  • Resolved meereck

    (@meereck)


    7 months, 2 weeks ago

    Hello,

    I select “VAT field will be”: “Required in the following countries” and I list the countries.

    Even though, a customer is not forced nor notified about the need for VAT number during the checkout (he selects the country that is in the list of “VAT-required” country), and it allows the customer to go through the checkout (pay over PayPal) even without filling the VAT number field.

    I assume this is a bug?

    • This topic was modified 7 months, 2 weeks ago by meereck.
    • This topic was modified 7 months, 2 weeks ago by meereck.
Viewing 15 replies - 16 through 30 (of 31 total)
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  • g_pellegrino

    (@greghy)

    2 months ago

    @omardabbas did you happen to see the staging site?

    Plugin Author Omar AlDabbas

    (@omardabbas)

    1 month, 4 weeks ago

    Hi @greghy

    Sorry wasn’t able to catch the staging site before it got suspended, I’m much more confident now it’s an incompatibility issue, I’ve tried the exact same settings on a fresh WP/WC installation, and wasn’t able to checkout (even selected Italy to test).

    If you’re using any plugin that customizes checkout page (like a page builder), can you try resetting it or use the out-of-the-box checkout page and test?

    Omar

    g_pellegrino

    (@greghy)

    1 month, 4 weeks ago

    Okay. I reset the test site here: https://test.effata.it/

    The settings are the same. I indicated that the VAT number is mandatory only in Italy. I then tried placing an order by indicating Italy as the country and the system allowed me to complete the order without entering the VAT number.

    There are no other plugins active.

    If you indicate an email I can create an admin account.

    Plugin Author Omar AlDabbas

    (@omardabbas)

    1 month, 4 weeks ago

    Thanks @greghy , we can’t provide emails here, but you can find us on the plugin official page.

    Thanks

    g_pellegrino

    (@greghy)

    1 month, 4 weeks ago

    Thank you. I sent an email with credentials to the support address.

    Plugin Author Omar AlDabbas

    (@omardabbas)

    1 month, 4 weeks ago

    Nothing received, please recheck

    g_pellegrino

    (@greghy)

    1 month, 4 weeks ago

    I’ve sent an email to your support email address. Ticket number is 22578

    Plugin Author Omar AlDabbas

    (@omardabbas)

    1 month, 4 weeks ago

    Okay I think you sent it to the marketplace address, cool will get it from there

    Plugin Author Omar AlDabbas

    (@omardabbas)

    1 month, 3 weeks ago

    Hi @greghy,

    Please update to latest version, this should be solved now.

    Omar

    g_pellegrino

    (@greghy)

    1 month, 3 weeks ago

    Perfect, thank you!

    I have a question: is it possible to set the countries where EU VAT is mandatory, but only if you fill in the “Company” field?

    g_pellegrino

    (@greghy)

    1 month, 2 weeks ago

    Dear @omardabbas,

    any comment on this?

    is it possible to set the countries where EU VAT is mandatory, but only if you fill in the “Company” field?

    Plugin Author Omar AlDabbas

    (@omardabbas)

    1 month, 2 weeks ago

    Hi @greghy

    Sorry for over-looking this, it’s actually there, under Frontend options >> “VAT field will be”, then select “Required if customer fills the company field”.

    If you’re enjoying the plugin, it would be great if you can leave us a review please.

    Omar

    Plugin Author Omar AlDabbas

    (@omardabbas)

    1 month, 2 weeks ago

    Hi @greghy

    It seems there is a bug in that option with a recent WP or WC update, will fix this in the next update and let you know.

    Omar

    g_pellegrino

    (@greghy)

    1 month, 2 weeks ago

    Thanks @omardabbas

    Actually, I would like to understand if you can handle both possibilities: requesting the field only in some states AND only if the company field is filled in.

    Plugin Author Omar AlDabbas

    (@omardabbas)

    1 month, 2 weeks ago

    @greghy no, currently this is not possible, it’s either or.

    I will probably soon revamp that section and offer mixing options.

    Omar

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