Support » Plugin: Heartland Secure Submit Addon for Gravity Forms » Required Fields not working when plugin activated

  • Resolved mwhiteley16

    (@mwhiteley16)


    Hello,

    My client recently noticed that the required fields in her multi-page form were no longer working (ie, it was allowing submission without filling them out). After some trouble shooting I found out that it works fine when the SecureSubmit add-on is disabled, but doesn’t work when it is enabled. This was tested using 4.5.7 and now on 4.7.3, both returning the same result.

    Any suggestions?

    Thanks,

    Matt

Viewing 7 replies - 1 through 7 (of 7 total)
  • mwhiteley16

    (@mwhiteley16)

    As a quick follow-up. The issue is only arising when there is an active feed setup. I setup a dummy form and it seemed to work fine with this plugin activated. When I setup a live payment feed, the required fields no longer worked properly.

    Plugin Author SecureSubmit

    (@markhagan)

    Hi @mwhiteley16! Apologies for any inconveniences.

    Would you be able to pass along a link to your client’s integration for us to take a look? Feel free to send it via email to our team at EntApp_DevPortal@e-hps.com

    Thanks!

    mwhiteley16

    (@mwhiteley16)

    Thank you for the response! I’ve forwarded the information to the support email address provided.

    Matt

    Plugin Author SecureSubmit

    (@markhagan)

    Hi Matt,

    The release yesterday morning for version 1.2.2 of our plugin should correct this issue. Would you be able to confirm if your issue is resolved on your end?

    Thanks!

    Plugin Author SecureSubmit

    (@markhagan)

    Hi Matt,

    Were you able to confirm if the latest release corrected the issue on your end?

    Thanks!

    Greetings! As far as I know we are good. I briefly tested and everything seemed good. I asked the client to test and haven’t heard back – which likely means there are no issues and it is working smoothly.

    Thank you for the prompt fix!

    Cheers.

    Plugin Author SecureSubmit

    (@markhagan)

    Glad to hear! Please let us know if any issues arise moving forward.

Viewing 7 replies - 1 through 7 (of 7 total)
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