Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » “Require Billing Address” not working

  • Resolved juraseq

    (@juraseq)


    Hi,

    I am working on WordPress for our company’s client and we are unable to activate “Require Billing Address” function in plugin’s settings. I am trying to save changes but it outputs message “The “require billing address” option is not enabled by your account and has been disabled.”, there is also log:

    
    03-15-2019 @ 08:47:58 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array
    (
        [TIMESTAMP] => 2019-03-15T08:47:58Z
        [CORRELATIONID] => CORRELATION_ID
        [ACK] => Failure
        [VERSION] => 120.0
        [BUILD] => 52123114
        [L_ERRORCODE0] => 11601
        [L_SHORTMESSAGE0] => Request for billing address failed
        [L_LONGMESSAGE0] => Billing address request is not enabled for merchant
        [L_SEVERITYCODE0] => Error
    )
    

    We are using 1.6.10 version of the plugin and we informed our client that he should contact with PayPal account manager to activate this functionality on PayPal side before but they responded to him with this message “I understand that you want to capture the billing address for your buyers. However, we won’t be able to enable it from our end. That option is no longer available. You have to configure it on your webpage separately.”. Could you confirm that there is no longer an option to activate this or will you implement some changes in plugin related to this issue?

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