Request to remove several ip-adresses from the blacklist

  • adons

    (@adons)


    4 years, 1 month ago

    Goodmornig,

    we have an issue with a webstite our costumer wanted to visit the got the 403forbidden,
    we have contacted the website, the said that the ip-adresses have been put an a blacklist.
    we have contacted the isp and the siad that there server have been put on the blacklist.
    i have a list of ip-adresses that we would like to have unbanned.
    i won’t post them for saftey reasons.
    should the ISP contact you ?
    or which steps do we have to take to get the ip’s unbanned?

Viewing 3 replies - 1 through 3 (of 3 total)
  • WFGerroald

    (@wfgerald)

    4 years, 1 month ago

    Hey @adons,

    We do need to know the IPs so we can determine why they’ve been banned. Can you please email them to me so we can take a closer look? If so, you can email wftest@wordfence.com. Please title the subject attn: gerroald, include a link to this thread and update this thread in case there’s an issue receiving the email.

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter adons

    (@adons)

    4 years, 1 month ago

    i have sent an reply on the e-mail but haven’t heard back yet.
    have u received the e-mail correctly ?

    Thread Starter adons

    (@adons)

    4 years, 1 month ago

    still haven’t got an reply back.
    the issue i not resolved yet.
    could i get an awnser even if the awnser istaht the ipadresses don’t get removed atleast i will have an awnser.
    i get it if u are busy but atleast reply that u are looking into it or not.

    hope the here something soon.

    kind regards alex,

Viewing 3 replies - 1 through 3 (of 3 total)
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